It was very difficult to find anyone that would come to my house and clean post reno dust, dirt and the leftover mess. I explained over the phone in detail that this was a BIG job and we had extensive renos done. We needed a complete cleaning and duct work done. I was assured 5 Star could do it. They showed up to do the duct work without the machinery. My husband had to send them home. How could you clean ducts without the equipment? The owner showed up and cleaned the carpets which he did do a good job but the whole experience was sub-standard. No truck or equipment after the owner assuring us they could do it, that they specialized in post reno cleaning, but they were not prepared in the least. The 2 women that came to clean the house were not prepared with a vacuum or cleaning supplies as they took the subway to get to my home. They cleaned well, however, I had to supply the cleaning supplies and masks for them. This job cost me $700 and I am not impressed!
- Approximate cost of services:
- $700.00
- Company Response
Thank you for your business and your feedback. We are glad that You were happy with our carpet cleaning and your house cleaning services however it did not reflect the rate given for our services. In regards to duct cleaning we have portable and truck equipped duct cleaning equipment where you guys did not want either one which we respected. You were so happy with our post renovation and housecleaning services to extent that you gave both crews good tips. You decided to leave the duct cleaning for time being. People take public transporation for various reasons. How our hard working cleaning crew gets to work is their choice but how well they perform their cleaning at given situation it matters to us. All the best.
5 Star Cleaning Management Team