5 Star Cleaning

If I could give 0 stars, I would. Bare with me before making a decision to go forward with this company.

We called to make arrangements for cleaning services and were quoted one price for 4 cleaners which would be the initial fee with an additional per cleaner per hour. After an hour we were then informed that the quote was incorrect and that the actual fee was 200 more. We proceeded with their services because of the reviews they received and under the impression they were qualified to accomplish the job.

We informed both Lisa (supervisor) and Daniel of the state of our home (post renovated). But when the cleaners came (which by the way only 3 showed up) they didn’t have a vacuum or necessary supplies to achieve the desired cleanliness we requested. We called to cancel the services, and explained the situation to Bob and he responded “clearly you don’t know how to clean” — extremely uncalled for and unprofessional.

Due to the contract we signed we allowed them to clean the first four agreed upon hours. During this time, they cleaned one bedroom and started the second one.

Upon coming home, the cleaning was absolute garbage . For 600$ 1 room master bedroom and it’s en-suite we’re “cleaned” if you even consider that clean.

I’d really like to know how they received such positive reviews. Save your money and hire a competent cleaning company.

Paid for good reviews?