Air Zone Hvac Services Inc.

Heating & Air Conditioning
Ottawa ON K2E 7J5
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Heating & Air Conditioning
Air Zone Hvac Services Inc.
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86%

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Reviews by rating (past 12 months)

Reviews for Air Zone Hvac Services Inc.

Average customer rating:
8.9 10 (62 reviews)

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Sarah Paul  in Pembroke
Sarah Paul in Pembroke
1 review Pembroke, ON
10/10

A/C UNIT

Friendly, professional and very competitive pricing! Maintainance package options that work for everyone! Install of AC unit was quick, fast! Great experience! Would highly recommend this company looking for any HVAC services.

Approximate cost of services:
$3,000.00
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Company Response

Thank you Sarah,we are pleased to have you part of the Airzone family!

Noelle in Ottawa
Noelle in Ottawa
1 review Ottawa, ON
10/10

New AC and thermostat install, furnace filter upgrade

We bought a new AC unit that was just installed yesterday, Wednesday, May 19, 2016.

Short version: Great service, knowledgeable and polite staff, competitive pricing, would highly recommend!

Taylor was our sales rep. He was very friendly, professional, knowledgeable and polite. He listened to what we were looking for and gave us his honest opinion on what he thought would best suit our needs. We had two other estimates as well and while they spent a lot of time going through different models and writing up quotes, Taylor just got the information he needed from us then sent us quotes over email, which I really liked, it saved a lot of time. His communication was great and he was very fast and wonderful when answering questions.

When we had decided on what we were getting they were very fast at scheduling an appointment to get it installed. The morning of the appointment I ended up feeling very sick and I called them. They had no problem rescheduling the appointment for a week later and were very polite about it.

A week later we had Mike and Cameron install the AC. We also got a new thermostat, upgraded furnace filter and they replaced our old piping so that it was up to code. They were very polite and worked hard. They put down rugs to protect the carpet and cleaned up after themselves. I looked over all the work afterwords and everything looked great. They showed me everything they did, spoke about general maintenance for the equipment, turned the AC and furnace on to make sue they were still working and did a quick walk through on setting up the thermostat. They did leave a sign on the lawn without permission, but they did a great job so we haven't taken it down yet.

We also have 2 big obnoxious high energy dogs and everyone was great with them!

It's too early to tell if the AC is meeting our needs so I will update this review in a couple of months when we hit the worst of summer. :)

Approximate cost of services:
$4,000.00
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Company Response

Noelle welcome to the Airzone family! And congratulations on your new addition!

Andre in Kanata
Andre in Kanata
4 reviews Ottawa, ON
10/10

Great staff and technicians

I had to pay for the diagnostic of my AC last summer. It turned out the clamps that attached to the power were arching. AirZone kept me up to date on the status of ordering the part, and came out after-hours to install. Great service!

Approximate cost of services:
$120.00
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Company Response

Andre our goal is to ensure that you get the most cost effective solution for your cooling needs

Private User
Private User
Private User reviews Golden Lake, ON
10/10

airzone

I had a great experience with airzone the technicians were on time and got the job done in a great amount of time. They were friendly and called to make sure everything was going well a few weeks later. It's been a few months now and everything is still going well and no problems what so ever. I called with questions if anything were to go wrong and said that if anything happens to call and they will be there right away to fix the issue. So thank you for a wonderful experience I will be letting people know how amazing you guys are.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the positive review. We look forward too long relationship for all your home comfort needs

Private User
Private User
Private User reviews , ON
0/10

ac

Dealing with these incompetent people was one of the worst experiences in my life . I would not even recommend them to my worst enemy !

Their service technicians are unreliable and have no idea what they are doing, they serviced my ac unit and somehow managed to connect it backwards, this damaged the capacitor. When I contacted them they would only send a technician after charging 100$, and when I reluctantly agreed, they could not get me a technician for another two weeks.

When I called and complained to the management they promised to send a technician but never did !

So if you deal with them be prepared to waste your time and burn your money.

Approximate cost of services:
$240.00
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Company Response

We did not connect anything backward as it is impossible to work that way. The owner went to your home and we tried to discuss with you numerous times

Michael Taylor from Ottawa
Michael Taylor from Ottawa
1 review Ottawa, ON
10/10

Installation of Furnace

Incredibly efficient, on time and polite. Airzone went out of their way to keep us in the loop as to equipment arrivals and completed the job in on session. Very pleased with the service and will recommend to all family and friends.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for your feedback and welcome to the Airzone family

Jimmy from Ottawa
Jimmy from Ottawa
2 reviews Ottawa, ON
2/10

Boiler

I used Airzone 5-6 times for various boiler work. There is always miscommunication between the person on the phone and the serviceman as to what needs to be done and when. Never will use them.

Approximate cost of services:
$600.00
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Company Response

Jimmy we are sorry that you feel that his way about your experiences. The owner has gone to your location multiple times with limited access and the equipment was in serious disrepair. Receiving payment was also an issue so we wish you luck with your future contractor

Cher from Mississauga
Cher from Mississauga
1 review Mississauga, ON
10/10

new windows

This company did amazing work. They took their time, were very neat and organized and always on time. They answered any questions I had and were reasonably priced. I have already recommended them to my neighbours.

Approximate cost of services:
$2,500.00
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Company Response

Thank you the highest compliment we can get is referrals!

peter from Ottawa
peter from Ottawa
1 review Nepean, ON
10/10

furnace install

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was having issues with my furnace not working properly so I called a few companies and the earliest someone could come out was 2-3 days. I called AirZone and a technician was out to the house within 3 hours. They did a repair at N/C and explained to me that the furnace was on it's last legs. They gave me options to consider for a new furnace. Two weeks later the furnace completely stopped working so, I called AirZone. They came out, gave me a quote, explaining to me in simple terms the work to be done. and I never once felt like I was being sold something I didn't need or feel pressured. The new furnace was installed within 24 hours and there were no surprises and it works great! I would definitely recommend AirZone to anyone who asks me.

Approximate cost of services:
$5,000.00
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Company Response

We strive for fast efficient service. Thank you for the recommendation

Donnie Boone from Pembroke
Donnie Boone from Pembroke
1 review Fort Erie, ON
10/10

2 Furnace installs

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Direct Energy red tagged both our furnaces at our Duplex on December 30th. I called AirZone that day and explained our position with no furnaces and no heat for our tenants. The next day (New Years Eve) two technicians showed up at 10:30 in the morning and the 2 new furnaces were completely installed by 4pm that day. They were very knowledgeable, experienced and definitely knew what they were doing. We didn't plan on purchasing 2 new furnaces so, we had a very tight budget, to say the least!! AirZone was able to not only work within our budget but do better and on New Years Eve to boot.
I will continue to refer people to Airzone because they care and it shows.

Approximate cost of services:
$4,000.00
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Company Response

We thank you for your kind review and appreciate your confidence in our company!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Air Zone Hvac Services Inc.

Airzone HVAC provides quality service for all your heating and cooling needs. Repair/ replacement for your heating, air conditioning, and indoor air comfort requirements. Ottawa Heating & Cooling Services: - Sell, repair and install Residential and Commercial furnaces and air conditioners, all brands. - Offer comprehensive Furnace and Air Conditioning ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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