Reliance The Furnace Company Edmonton

Replaced with rental furnace 3 days without heat. 2 days to finish work. After 10 missed appointments and a month later still not back to finish. 9-10 appts missed with no call. On the rare occasion someone shows up they don't have the parts.

Furnace quit on a Sunday, had Joel come that evening. Had a job done with quick and excellent results, the technician explained what info we needed in the work. Also, a lot of good informative in further needs for a new furnace in the future. Very ?? nice gentleman. We will definitely use Reliance in the future.
Thank you
Ken and Sharon

I was very happy with the complete service from sales representative to the technicians that came to my house.
My furnace went out last Friday booked an appointment sales representative was there Saturday morning gave me all my options no pressure form Cory on what to do. Made the deal and my service technicians showed up Sunday early am and in a few hours was back up and running.
Would like to say thanks to the tech that showed up really nice and knowledgeable guys answered all my questions. Guys they way you deal with your customers is amazing
Thanks
Ken

The service technician was friendly and very efficient. He went out of his way to ensure that the job was done correctly. Most of all we appreciated his honesty in explaining what needed to be done. We will definitely use Reliance in the future.

BUYER BEWARE - We were very happy with our furnace, UNTIL we tried to get some help when our thermostat pad and furnace quit working in November. All Reliance Furnace numbers go to Ontario call centers. We phoned two number - one in Toronto and one in Oshawa. There are no actual managers or technicians that you can talk to. The call centers are not equipped to answer questions and they don't have supervisors or managers that you can talk to get answers. The only information we got was that our pad was not in stock and would take a week to get. It's almost December in Edmonton. We need it fixed. No solutions!

Joel from Reliance provided really good service. I would recommend Reilance and Joel to anyone who is looking for a new furnace or repairs. Joel and Reliance are really good at what they do.
Thanks

The technician was knowledgeable and answered all my questions. I've used Reliance for the past 5 years and they show up on time, and I never feel I'm being ripped off.

The technician showed up on time, went through my furnace in timely manner, gave me a quote for the repairs and proceeded to follow through with the work. Very polite and considerate of my home. Left no mess. Can’t say enough about this company. I would definitely recommend to any relatives or friends. Thank you

The technician was excellent and knowledgeable, however my appointment time was changed from the morning to afternoon, the day of. It was a good thing I had the whole day off.
Joel, the technician explained everything he was going to check and do. Kept me informed during the appointment, which I appreciated. Also explained the other services Reliance offers.

Furnace maintenance service under warranty was done by J.C , he was very professional, knowledgeable and polite. Wen he completed service he informed us about extended warranty and other services like electrical, plumbing etc. provided by Reliance The Furnace Company. We are completely satisfied and fill good about purchasing furnace from the above company. Thank you and keep excellent work.