- Approximate cost of services:
- $12,000.00
Hello. I am disappointed in reading your review. We take our customers opinions very seriously. That being said I need to make several clarifications on your review that are inaccurate. There was not an error on your original quote. The storm door was not included on the original quote, there was an increase of $625 not $1000 as stated. The storm door was never on the original quote, I'm not sure what you would expect from a company when a door is added after the fact. Second, you are correct on our crew having to leave the site when they originally came. Both installers were extremely sick and couldn't continue that day. I called you and apologized and told you that we would have it installed on Tuesday guaranteed. I understand the frustration on your end, however, having a crew get sick on site is not something we can control. I explained the situation over the phone directly and you were fine with the solution. With regards to your comment on it not looking great, this is the first we are hearing of this! While on site you made several comments on how good it looks? Lastly, regarding the rebate, we include rebate information will all of our info packages. We could still look into this for you if you had a picture of the window and door and possible still apply for the rebate.
Again, it makes me upset that you feel the way you do about your experience with our company, however, I will defend our reputation when several statements made are untrue and especially when we finish with a job and you explain how nice it is and how happy you are only to go on line and write something like this.
I am always available to discuss this in greater detail and hopefully come to a place where you feel better about your experience. Please feel free to contact me at any time.
Thanks,
Joe Quintilio
Capitall Exterior Solutions
Bungalow/Deteched Garage Full Exterior Renovations & Windows/Doors
Thanks John. It was a great pleasure working with you on this project. If you ever have and other issues or concerns please do not heaitate to give us a call.
Thanks for the kind words John. We really enjoyed working with you on your home. Please let us know if you ever need anything else.
Thanks for the response Greg. We enjoyed working with you on your home. Please let us know if you ever need anything else.
Front door replacement and transom window
Thanks Peter. It was a pleasure working with you on this project. Let us know if you need anything else. Craig.
3 Front window , garden door, 1 sidelight and 2 slider windows
Hello Trent. Thank you for your response. First off let me say I apologize for the apparent mess that was left in your yard. This is the first I've heard about this issue which is unacceptable. If I would have known I would have taken care of it. As for your windows, I have ordered two new windows for your home as we discussed. I have also upgraded you to triple pane, casements a much better window than typical sliders. We are going to replace these windows at no charge. I commit that we will make this right for you and ensure you are happy with the final product you paid for.
Joe
Thanks Bill. You were a pleasure to work with. Have a merry Christmas.
replacement of windows and one door
Thank you for the kind words. We hope you enjoy your new windows and door. If you ever need anything else please let us know. It was a pleasure working with you.