We ordered a vanity (we are doing a full house reno) and after 2 months we gave them a call after not hearing from them and their response was "we will call you when it's in" and then they hung up on me.
After 5 months (including many phone calls with excuses) they finally brought the vanity. It had a different persons name on the side of the box and the man kept saying it was brand new, as we took it out of the box to inspect it, it had been dented and scratched up. We were promised to have a replacement the next day.... 4 days later the young man dropped it off and oddly enough with a box that had our name on it. We went to install the vanity and once we had the counter top on we went to put the backsplash (a matching piece to the counter) and it was 3 inches too long. I just literally got off the phone with a very rude man who told me "that's how they come, your handyman should cut it down but if he doesn't have the tools we can do it". The matching back splash comes cut and finished 3 inches longer then the vanity? I am not surprised to speak to another fibber (won't let me write the real word for him" at this store. As I said I am doing a full home reno and will never think about going to this place again and I hope no one believes the "good reviews" probably written by the store owners.
ON A SIDE NOTE THE STORE LOCATED RIGHT BESIDE THEM SOLD ME A TUB, TWO TOILETS AND GRANITE FOR MY SHOWER. THEY WERE AMAZING AND WILL RECOMMEND THEM TO ANYONE I MEET. I hope bath city gets a nice big blast of karma and goes out of business.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Sell it to an owner who has a family that knows what customer service is. Or burn it to the ground and get out of the business.
- Any advice to offer fellow homeowners facing a similar project?
- Go anywhere but here. I have done a bunch of projects and this company is one of the worst.