Plumbing and btahroom supplies
I am wriing this review 2 years after my home renovation project. Price was reasonable and was the draw for me to award the contract to the brothers. Thereafter, service was pretty poor, with need for constant follow-up and things that were actually never done. Eventually I lost motivation to keep chasing. Two years on, I phone them to say one of my very expensive shower-heads has failed. I don't think I've ever had anyone on the other line who has such blind disregard for the customer. I was perfectly prepared for the repair not to be covered under warranty. However, when I merely mentioned that I had never been told that my shower-head needed maintenance, Hamid virtually exploded, telling me that there were many things that everyone should just know and that it was not their responsibility to tell me anything. Well guys, your Homestars reviews tell you that your getting something wrong - you are ABSOLUTELY responsible for advising the customer on the maintenance of products you sell them. I hope you can start respecting your customers.
- Approximate cost of services:
- $25,000.00