New Shingles, Vents, Ice-guard, Transitions, and More!
Ryan and Amy were a pleasure to work with. Ryan was the third of 3 contractors we had out to provide an estimate. He arranged to meet me while I was home. He provided the most comprehensive solution for our home (which has a 2/12ths slope over the sun room). He also recommended going with a rubberized 3-tab vs. architectural shingle due to the low slop area, 64 inches of Ice-guard all around as well as Ice-guard over the entirety of the sun room. All this, and his price was still more than competitive.
Unfortunately the first installation did not go well. It was obvious to me that the crew had a bad day, and it showed in the shingles when I got home. I called Ryan that night, he asked for photos and an e-mail with the concerns, which was also provided the night of the installation. He met me at my home the next evening and stated that he had came by my house with an inspector that morning. He apologized up front and stated that the roof is not the quality he is willing to put his name on and that he will have a different crew out to pull it all off and put a new one on.
I want to let that sink in for a bit because I think it speaks volumes about the kind of company Nomad is. In construction, crews have off days. It's how the company/contractor handles these issues that truly says what kind of a company they are. Ryan was receptive to my concerns the night of the installation, came by the next day with an inspector, and met me that evening in person to not only say he would redo the roof, but also personally apologized. This is a company worth trusting.
The second roof was put on within a week and Ryan came by personally (on a Sunday no less) to re-inspect everything, do a few little adjustments, and make sure that I was happy with everything. Now my family has a beautiful new roof that should last for years to come. I highly recommend Nomad. I know by reading the reviews that the kind of issues I had with the first installation are a rarity, I'm more than pleased with how Nomad debt with it and will whole heartedly recommend them to my friends and neighbors.
- Approximate cost of services:
- $6,350.00
- Company Response
Thanks for writing a review for us Brian. Again, we apologize for the mistake that was made on the original installation. You were great to deal with for the duration of the project and we’re glad that in the end, everything turned out well and you received the roof we had originally promised you. We appreciate that you took the time to write an honest review of what occurred on site and are glad to hear that you valued the way we worked out the problem. It’s definitely an area we always strive to excel in. Thanks again!