Astonia poured a concrete bottom step and landing for the front of our new house and covered it in flagstone. When it didn't hold up over its first winter, I expected a response much different than the one we received. Dealing with them over the next couple of years ended up being the WORST customer experience I have ever had. I would strongly recommend looking elsewhere. It isn't worth it.
The representative from Astonia sounded great when he sold us on a beautiful, high quality, stone covered step that would be solid as a rock for the entire time we owned our house.
The new step cracked away from the rest of the steps during the first winter. From that point on things were totally different. We found his e-mails back to us rude, dismissive and nasty. He blamed frost for the damage and claimed no responsibility.
I think it is reasonable to expect that exterior work done in Ontario should be able to withstand winter. If we had been told that there was a good chance the step wouldn't make it through one winter, we would have spent our money elsewhere!
I have finally given up. Paying someone else to re-build the step isn't great, but it is better than dealing with Astonia any longer.
- Approximate cost of services:
- $5,000.00