We used Rowans because we had used them 10 years before and had been very happy with the workmanship and quality. We were extremely unhappy this time. The workmanship was poor as was the customer service and follow-up. The planned removal of existing tiles resulted in damage to kitchen cupboards and was incomplete. We had to pay another company to complete the work. The door thresholds were poorly done and, although there was lots of product left over (which we ended up paying for of course), the installers used a number of damaged boards in very visible areas. Rowan's was supposed to refund the cost of removal that was not compelled and compensate us for the work we had to contract out. They were also supposed to return to fix the thresholds. It is now just past a year and no word, no refund, no apology, nothing.
I would not use Rowans again under any circumstances. Nor would I recommend them.
The only positive factor were the two sales women in the show room. They were very helpful, knowledgeable and courteous.
- Approximate cost of services:
- $18,000.00