Rowan Hardwood Floors

Sale person was good after order placed they went downhill quickly no calls were returned back to me on the order after 4-5 weeks I called them to and asked about the order the person said your order has been here for awhile only missing the vents after 4 days I called back again said they just arrived? asked to have my order sent out 2 days later still no material or phone call from them. There service is terrible imagine if I had a real problem with there product, will be the last time I ever purchase from them. Went down 3 days later and picked up order had to wait 1:30 minutes for them to get a fork truck operator as order was buried under 3 pallets of wood.