Do not use this company - stay far away! Completely unprofessional, do not return phone calls, emails and will bill you for work that is not completed. I made an appointment to open my pool and was provided with 2 men who did not know what they were doing. I was promised services that were not provided nor were the men informed of the services. They billed me the day they sent their men to open my pool. All they did was take the cover off and even with that my husband and I helped. We were charged $405 for a pool cover removal! No invoice was provided and no authorization was given to bill the credit card. We were left with a dirty pool and no mechanicals working. Absolute terrible customer service! Contacted the owner, who also doesn't respond!
- Approximate cost of services:
- $405.00
- Company Response
It is disappointing to us that you feel this way about our service. Our servicemen spent extra time in your yard detailing the pools operation, a service not usually included in a regular opening. Leaves and debris were scooped from the pool and hot tub. All equipment was assembled and re-connected. The spa was rinsed and cleaned and chemicals were added to the pool. As mentioned to you in the telephone conversation with our owner, our men were at your property to open your pool, which was done to the best of our ability. When the call was booked there was no mention that parts were broken and needed to be replaced. It is our policy to charge the credit card given at the time of booking after the service is complete. The pool at this property was open end May 13th and the card was processes May 16th, three days after service was done.