Seaway Pools & Beachcomber Hot Tubs

I purchased a pool vacuum from Seaway which stopped working after using it twice. The employees were unable to handle the exchange and the manager was never around and didn't return my calls. Eventually I went back to the store in-person with faulty vacuum in hand and she gave me a replacement (which turned out to be another return or refurb because the packaging had been tampered with and there was grass in the filter). Regardless, I just wanted a functional vacuum so I didn't make a fuss about this. Unfortunately the second unit also failed on me after using it twice so clearly there was a manufacturing issue. When I went back to the store, ready to get a refund since I don't want another poorly manufactured vacuum, the manager quoted that they had a 1-week return policy and pointed me directly to the manufacturer to get the issue resolved. So disappointing.
Horrible customer service. Terrible return / exchange policy. Stay away from this place.