I was driving past Doncaster avenue in a desperate hope that maybe I would find a flooring place that could help me, even though the other flooring places said they needed more time to order and install hardwood floor....but i had movers booked but really wanted the bedrooms new and fresh for the kids for when tbey started school..in less than a week!..well all I can say is that discovering Flooring Direct was like winning the lottery. I am so grateful to Jeannie and the team for everything they did for me and my family.
From the second me and my daughter walked into that amazing store...and had the good fortune to meet Jeannie, everything good became possible.Jeannie was my guardian angel. The choice of flooring was incredible and within minutes I knew exactly what I wanted.it was gorgeous honey coloured hardwood oak..but I needed it fast in order to change the flooring in our new home from old carpet to something gorgeous before the movers would be arriving with all the furniture and the places i had already tried could not get the job done in my short timeframe. With the help of Jeannie. ...who was already incredibly busy...but made time for us...she made a few calls and not only was able to meet my time line but gave me a quote that was literally THOUSANDS LESS than my other quotes. I was a handful! I was nervous, worried ..emailing and calling Jeannie to go over details etc and Jeannie was like my mom and by best friend. She was kind and reassuring and patient and lovely and I am.happy to report that she was right about her installers being amazing.
I am so happy to report that our hardwood flooring looks so beautiful. I even had to make some last second changes to the order due to my own miscalculation and when I told Jeannie...she took care of it for me when I am sure other less personal companies would have not been able to help or would have made me pay a fortune for my error. But Flooring Direct took such good care of me. When we ended up using less hardwood than originally thought (due to my mistake), the owner Ben gave me money back!
I really love the amazing select
Ion of flooring choices that the show room boasts but it is the outstanding customer service and professional instalation,and their very competitive pricing that has made me a Flooring Direct number one fan. I still have stairs and the basement to do and I will go directly to Flooring Direct for all my flooring needs! I really recommend this company.
- Approximate cost of services:
- $4,000.00
- Company Response
Hi Rachel, you made my day with that review. Thanks :) In truth, I AM just a caring mum and I look at it that you could have been my son or daughter coming through the door and I would want them treated with kindness and respect too. This business isn't all about just selling you a floor, nor should be. We were definitely just happy to help you get the job done and so glad that everything worked out for best. Ben, the owner is all for making our customers happy too. A great guy! When you're ready for your new flooring for the basement, you have my number. I will come to the store and help you choose. I look forward to it.
Thanks again Rachel. I really hope that you, Dave and your family enjoy the new home. Hugs, Jeannie