I live in a Century home so doing any kind of reno is always a challenge. I had squeaky, uneven, battered and slanted floors with not one straight line in the whole house! Floors Direct gave me options and came twice to look at what I had and what I wanted. Then Faisal at the store was very helpful in making my final choice of what was possible and explained everything to me in detail. He was knowledgeable, not pushy and very patient. The guys who actually did the install were great too -- polite, clean and hardworking, and they did a fantastic job! I'm very pleased with the result and would highly recommend Floors Direct. If I were to make one comment, I would suggest they say upfront that they subcontract out the actual installation work, because that put me off at first seeing another company truck pull up. But in the end, their workmanship allayed my initial dismay. Great job folks!
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Susan, thank for the lovely review. Faisal is a great asset to our team for sure. We are always grateful for feedback, it helps it grow and improve our services, but I wanted to make you aware that virtually every flooring stores sub-contract installations these days, what makes us slightly different is the fact we're very proud that most of our guys do 100% of their work for us. I am so glad you had such a great experience though and if you ever have any more projects in the future we will be delighted to help. Thanks again Susan,
Kind regardsJeannie.