Replacement of Water Damaged Hardwood
We suffered a water incident that resulted in all the hardwood on the main level of our home having to be replaced - living room, dining room, den and hallways - a big job involving removing the old hardwood and then replacing it. We have nothing but great things to say about Floors Direct North! Martin, who did the estimate was very professional and thorough ensuring there were no surprises, Jeannie - provided the most awesome customer service! She was a huge help to us in the selection of the flooring and provided valuable information to help us prepare for the installation. Everything happened exactly when she said it would happen! She checked in (even on her vacation) to ensure we were happy and all was well. The installation team led by Ken was very impressive and had an amazing work ethic as well as great skill in both the removal and installation of the new floors and banister - all of which I ABSOLUTELY LOVE!! This kind of customer focus certainly sets them apart for their competition>
- Approximate cost of services:
- $20,000.00
- Company Response
Thank you for the lovely review Dorothy. From start to finish it was a pleasure for both Martin, myself and the "Kens". You had a lot to do with the job going so smoothly too and by doing so much prep work, you made our job all the easier. We so appreciate great customers like you. As I think I mentioned to you, we're not perfect, far from it, but we do try try our best 100% of the time to get it right and mostly we succeed. Thanks again for being so lovely. Enjoy those beautiful floors and your wrought iron stairs. Hugs, Jeannie