Floors Direct North

We had a great experience at the store in Newmarket. Sankeeth was great during the quoting and measuring process and was very accommodating to help us determine the product we needed. We were advised to hold off choosing the stair runner until after the hardwood was installed so we could pick the best colour to suit. This was an excellent suggestion as we went with a much darker colour than we were initially thinking. The hardwood installers were excellent and accommodating to come on both a Friday and a Monday to allow us time to move furniture in between as we were short space to move the furniture out of the way. They cleaned up well and were very helpful to come back and make some minor adjustments to our staircase railing which had to be removed to install the floor. As an added bonus Ben from the store gave us a free floor duster and told us we would get an unlimited supply of floor cleaner. I would definitely recommend using Floors DirectNorth for both their pricing and service.

I checked around with a few companies, this one is close to my home and I was given a good quote. The installation was slow but it was done correctly. I was in a rush to have in installed so I was grateful that someone was able to do it. They removed the existing ceramic tile, it was more than 30 years old and very hard to remove, red dust was everywhere. However, it is finished now and everyone loves it.

I spent some time looking for a good company to lay my floors. This company was very well informed and extremely helpful. The installation looks fine however there are a few spots that bounce. We have not yet moved in so they claim that once the furniture is on the floor it will not bounce. I hope that works.

We found this company on the internet. We have to say that it was an excellent experience dealing with them, in fact the best experience we have ever had during a renovation of any kind. We had them remove all the old carpeting and move a great deal of furnishings. The work went smoothly, they worked long hours and their clean up was phenomenal. They even did some touch up work on a Sunday which suited us perfectly. The owner was exceedingly accommodating in arranging times for measurement and installation. The chief installer (Russ) was very competent and professional.

Friends of mine had dealt with this company before me, they claimed that they were helpful and very nice, which they were.. They had a good experience and so did I. The installers were very organized and cleaned as they went. I asked for a break between the two days of installation so I could clean and move furniture around and the accommodated that for me.

This store is conveniently located to me, plus they offered a good price and service. They came to measure the 5 rooms we wanted replaced. The installation went fine, it took 3 or 4 days. The product is great, the finished floor looks perfect.

I went to their location in Newmarket and they suggested a Bruce product for my floor. I agreed to pay for all is needed for a professional job done. Now after only 1 month after installation, our floor is chipping, denting, cracking on edges and corners. I have contacted them and they keep saying it's my fault although I have been very careful with my new floor. They said it's "unfortunate" and that hardwood floors scratch and chip all the time. Not happy with this product after spending so much.

I happened to be in the area of this business and stopped in for some information. I was impressed with their stock and their knowledge. Jeannie was excellent to work with. They offered good service, reasonable cost and a follow up.I would highly recommend them.

This store is conveniently located close to home. It was easy to bring home samples of flooring because of its proximity. Jeannie s extremely accommodating and has a good personality to do business with. The installation went very well. Ken, the lead carpenter on the team is very good, he was able to work with curves and cut odd shapes to make it all fight just right. We are extremely happy with the look of the finished job.

I took my parents to Floor Direct North for hardwood floors. Jeannie was great from the beginning to the end. She offered good advice and was very patient. There was no high pressure and very supportive.She gave us samples to take home to aid in the decision . The installation went well, the product is excellent.It made a big difference on the main floor, which is 7 rooms.