Floors Direct North

Our floors have been in for about 4 weeks now and we absolutely LOVE it. Had a great experience with these folks at Floors Direct North. Always answering our many questions with their expert knowledge. On time for quote, delivery and installation appointments.

We shopped around for pricing and the labour charges were very competitive.

So far, no issues with the installation. I can't remember the name of our installer because I am horrible with names but he was efficient and got right down to business. He gave us tips on how to maintain our floors and was just overall very friendly.

They have a great team and would totally recommend.

Using floors direct North was a big big mistake. Attached are photos of some of problems that we are faced with.

We hired Floors Direct North to install our floors on February of this year and their sales person was very convincing about their company and installation quality and warranty so we went along and installed hardwood floors which has one year written warranty on installation.
Almost two month ago we called them and emailed below pictures with the request to come and take care of these problems and floor noise.

Problem # 1 noisy floor (which wasn't there before installation)
Problem # 2 pictures 1 and 2 installed short piece of hardwood floor under the bathroom door
Problem # 3 Pictures 3 and 4 where installer while removing a original oak wooden dowel damaged the stair railing and filled it with wood filler.
Problem # 4 pictures 5 and 6 a two feet long chipped wood is installed in our hallway
Pictures number 7, 8 and 9 are damages done by installer on his second visit hammering our floors and hammering a long screw driver at the edge of walls.

Problem 1) Our biggest problem is the master bedroom floor where installer for an extra money on the written contract installed a half piece of plywood before installing hardwood floor as the original plywood got damaged during the removal of glued parquet. Now exactly in that area we can hear clicking noise, and very laud click noise on the main floor when someone is walking upstairs. Two weeks after we reported the problem and emailed the pictures their installer came with an unbelievable attitude and blamed first, walls for the noise then he blamed the duct system and finally pot-lights from down stairs which non checked out to be true. after another two weeks he came for second time with two large hammers and a large screw driver and hammered hardwood floors for 45 minutes with such a force that pot-lights came loose from the ceiling on our main floor and he broke and chipped corner of our floors and drywall ( see pictures 7, 8 and 9 ) he was doing all this with an unpleasant temper and manner. Finally the installer recommended removing of hardwood floor in order to solve the problem but we have to pay for the cost as he or his company will not.

I complained again by email to the company and the owner Ben (Javad). After another two weeks of waiting third visit was from the owner and two of his installers which basically were there to confirm what ever their boss was saying . Ben said that regarding stair railing damage, chipped floor and bathroom entrance short wood those are normal problems in their business and as he said “ NO ONE IS PERFECT “ and I shouldn't expect a “ PERFECT JOB “.

As per his opinion about the noise he blamed the builder and whole building. ( our house was build in 2005 by one of the highly rated, award winner and reputable builder in the GTA area ) we have no noise problem in any other area of our house. Ben argued that because this is a builder house and not a custom made house that is why this kind of noise is normal.

Finally after many laud arguments for a long time with the owner his solution was to bring someone from the manufacture of the hardwood floor which I rejected because we are happy with the hardwood floor material that we selected but our problem is the unprofessional installation by Floors direct north. Then he suggested to bring someone from their NWFA association as his inspector but I have to pay $300 for the inspection if it is in his favour. In other words once I pay for the hardwood floor and installation with warranty and then I have to pay for their inspector coming from their association which probably made many other inspections for them in the past.
I don't understand how this company and the way they talk can be so different before and after they got the money from us. How they can be so ignorant when it comes to honouring the written contract with warranty and not to blame everything else other than their workmanship.It seems that warranty means nothing for this company and all they wanted was my initial money and first sale. in my opinion the installation is very unprofessional and very basic job that you can find on the market.
It is very easy for this company to blame houses as being a builder house ( which %99.9 of homes are) for any after installation noise rather than taking responsibility and honouring their warranty.

The owner of the Floors Direct North said that he can send installers to take care of other stuff other than noise problem but I have to wait for another month or so and for the noise they claim no responsibility since it requires removing a section of the floor and fixing it which will cost money. we are not accepting any partial repair because our biggest problem is the floor noise.

At this time we are reviewing our other options but lesson learned and next time we will be very very careful about who we are hiring and will not fall for customer service false statements and promises. I would avoid this company at all costs.

Hassan, the sales rep, was very friendly and went the extra mile to make sure we were happy. We had a specific wood in mind from a specific manufacturer, and they were able to source it at a very competitive price. He came to our home to measure provide a sample as well. His installer was efficient and did a good job. Afterward, Hassan called us to make sure we were 100% satisfied.
Hassan was also able to connect us with a good tile installer who completed that end of the project in collaboration with the hardwood installer, so we could have a seamless transition from one to the other - and it looks great.
Very happy with their work!

Installers were fabulous and did a great job. Unfortunately they were not supported by office staff. The wrong wood was ordered for one room which delayed the project by 10 days. The sample I selected was not noted on the invoice and the wrong wood was ordered and laid in the other room. I could have insisted that they rip up what they had completed (1/2 the room) by the time I noticed, but because I was moving I let it go. Flex trim for a curved area was never ordered although it was promised, so cut oak had to be used. When the reordered wood finally came in, the guys couldn't finish because they were not provided enough trim and there was another delay of 2 days. Other than a lot of "Sorry", no other compensation was offered. I was very disappointed. If you are prepared to double and triple check everything these people do in the office, including the wood order and estimates, then you'll likely be happy. Nobody was paying attention to my project. I wish I had paid closer attention to avoid all of these problems.

After visiting several hardwood flooring companies in the GTA and reading through homestar reviews, we decided to go with Floors Direct North to install flooring and replace some stairs. We were extremely glad that we did, because the whole process from start to finish was overall simply superb.

Whenever we visited the store, John was always extremely knowledgeable and patient with all of our questions. We were allowed to borrow samples to see which hardwood would suit our space the best. Ben then came to the house to do an estimate. He was very pleasant and friendly, and listened very carefully to our concerns. Ken and his crew did an impeccable job of installing the flooring and stairs. We could tell that they really cared about the quality of their workmanship. The flooring looks amazing!

Overall, just wanted to thank everyone at Floors Direct North for helping us with this reno. We will definitely be back for future projects. Thanks again!

We were recommended by a vendor we trust to use FloorsDirect North. After arriving, the sales staff was very helpful, understood our budget, material preference, and style, and helped us find a wide variety of products that fit the bill, with a range of prices. They worked with us to find a price that worked for us, delivered quickly (giving us the option of stores to pick up from). We are really happy with the finished product. I would consider using them again in the future.

We hired North Floors Direct for the third time ! They installed hardwood on the upper floor for us. Ben came and gave us a great price and sent Ivan and his crew to install. Ivan is a great installer who takes great care. Ben is the consummate gentleman who does everything to ensure the customer is satisfied. Great job again guys! I highly recommend North Floors Direct to anyone who needs flooring. And a special thanks to the lovely Jeannie Sperry!

I just wanted to tell you how pleased everyone is with the new carpet and how much I enjoyed dealing with Martin. I found him to be very friendly and professional. The installer was did an excellent job, and completed the installation in a timely manner. It's such a pleasure when things go as smoothly as one wishes and I recommend this company looking for this kind of service and professionalism.

I had my floors done by Floors Direct North and I couldn't be more pleased with the outcome of the project. Jeannie and Ben helped me to choose products and were extremely helpful and professional. Ivan was my installer and he and his crew were amazing taking great care to make sure everything was done to my satisfaction. I would highly recommend Floors Direct North for any flooring projects you may be thinking of doing.

After checking out the big box stores and not finding a match for our existing hardwood, we went to the Internet and found 'Floors Direct North' who had an outstanding selection of flooring including our home's exact hardwood floor colour and manufacturer. The owner measured our rooms and gave us a quote broken down so that we could see exactly what we would be charged. Pricing was very fair with no post-work surprise increases and best of all the two installation crews (first hardwood then carpets) where both very friendly and informative and did a spectacular job on our entire upper floor. Two days for the hardwood and two days for carpet which included a lot of fussy cutting of many railing spindles. In the end this addition made the entire home look new again. Looking back on it I'm glad we went with a specialty company who do this sort of job every day for a living. From past experiences I'm not sure a big box company would have been as easy to get along with or do as precise a job. And their clean up was exceptional. Thanks for a great experiences!