Hardwood Giant

We picked an engineered wood that had free installation included and we paid 3000 dollar advance. The gentle man at the location was very nice and promised that all the other items associated with installation like moulding etc are going to be reasonable.

Then came the person who did the measuring and the rest of the quoting. Price was not in anyway reasonable and now we are fighting to get our 3000 dollars back.

Please do not pick their installation service.

Anjum knew what I needed and on a time constraint, he made it happen so quickly, I couldn’t be happier!!! I had a short time frame, he did the estimate and got the installers to come and get it done, I’m so pleased!!! Please call Anjum if you need any flooring, you won’t be disappointed!!

Our Exceptional customer experience started with our Very Friendly, Knowledgeable and Excellent sales representative ANJUM. From the moment we walked into the showroom, throughout the entire sales process to coordinating the completion of our Wonderful hardwood floor installation, Anjum has Exceeded our Expectations, we Thank You and the Installation Team for our New hardwood floors. We Highly Recommend Hardwood Giant - Burlington for your flooring project. Cheers!

We went into store to look at flooring. We were interested in a couple of flooring items. Were told we could put the flooring "on hold". They asked for a credit card which we believed was for the purpose of holding the item. We decided the next day - less than 24hrs later that we wanted to keep looking. We were told no you have to buy it, no refunds. The worst customer service! BBB has had many complaints about this company and this location.

DO NOT waste your time and money with Hardwood Giant. This company is unprofessional and unwilling to take accountability for their poor planning of my project. I booked a simple job to install vinyl flooring and resurface my stairs with oak treads. From day one they gave the wrong flooring to the installers and the custom stairs were not prepared nor was the stain. What was meant to be a 3 day job turned out to be 8 days late. The installer was also given the run around. They took NO accountability for not planning this job as it should have. Throughout this ordeal no one in the company took responsibility nor did they care to satisfy their customer. It was extremely difficult to speak to anyone and everyone that I was able to speak to pointed fingers at another and did not tell the truth.

I paid $5000 as a deposit for purchasing hardwood and the colour wasn’t matching my stairs. We called Maqbool at the Scarborough location and he promised to fix the problem. We have been chasing him for more than a month with no luck. I asked several sales persons and all of them said he has no right to do this. Please don’t purchase any product from that location

My basement floor got water damaged. I was looking for Vinyl flooring for my 2 bedrooms. I got good price for the vinyl flooring planks and more importantly, I was worried about installation as I had already suffered once due to water damage. The installation guy Abdul was great, did the job on time, cleaned and finished the work as per my satisfaction.
Thanks
Sarbjeet

Company did great job previously on two bedroom in my house two years ago. This time there were major issues. Living room flooring was really well done, but on second floor things were not to the expected high standard that the company have shown they can do in the past. The railing on the second floor was removed and the stud holding it in place was also taken out and not put back in when the railing was reinstalled. Because of this I have to pay for another contractor to come in and reinstall a new stud.
Also several pieces of new flooring in the master bedroom were not fitted properly and there is squeaking when you walk in that area. Lastly the baseboard on the landing was taken out and after being reinstalled it popped out the day after it was fitted back in.
If These deficiencies had been noticed prior to the crew completing their work and If i had been aware I would not have signed off as being satisfied with the work done!.

The work crew was also very messy and on the last day, arrived at 10 am and left 15 minutes later and returned four hours later with no explanation on why they had left.

Overall I am very disappointed in this companies work and would not recommend them to any customers because of the inconsistent quality of their work.

I need laminate and was calling around different stores. I have called about 5 and no one picked up the phone. Until I called Hardwood Giant. I got Sam on the other end and he was very polite and helpful. An hour later I was in the showroom selecting the material.
They also carry trim at a good price.
Very good experience. Will be back for sure and send all my friends.

I made my first purchase with Hardwood Giant and I was extremely happy with the product and customer service, I strongly recommend.
The product was delivered on time and the installation was easy base on the quality of the product.