Hardwood Giant

worst company to deal with. Every nail or staple shows. They show up and tell me I bought a cheap product and nothing they can or will do. Tried to make a minor resolve and they still fail. Now I want it replaced or full refund, and I know this won't happen. Avoid at all cost

Don't trust them! Sales guy was very sweet/nice, guess that's how they get you to buy. You think you are getting a deal, but your not. Don't get them to install. Guy who comes to measure tells you you need all these things, waste of money. Just a way to make more money off of you. Lots of extras they try and get you on. Called head office several times for so many issues. Their installers finished when it was dark, too bad for me that I paid them the balance when they left. Realize the next day, the stain on the nosing was not done properly, did not darken like the installer said. Also they decided to empty their air compressor on my front step, leaving a yellow oil stain. Tried calling head office, never called me back. WORST customer service ever. They guy who measures is not the guys who installs so what you discuss with the guy who measures, never gets relayed to the installers!! GO ELSEWHERE!!!!!

absolutely do not trust that the installers will tell the truth about how many boxes of unopened material or unused plywood subfloor - MAKE SURE you are there to count every box, and document or sign how much material you return. they WILL NOT! we were told only 2 boxes unopened, and 3 sheets plywood, they counted on the estimate, and dumb consumers, and we counted our floor installed - after they left with unused materials, and they were WAY OFF! The work & the material was excellent, just the sly finish, counting on the stupidity of the consumer made us angry. Go ahead use them, but make them show/take photo's or sign/count the unused materials at the end of your install - don't count on them to do it honestly.

Laminate flooring is outstanding. Installation and customer service are the WORST I have ever experienced. Giant Hardwood answers your calls, makes promises and hang up never to be heard from again. DO NOT BUY FROM THESE PEOPLE. The installers treat your home like a warehouse and scuff and scratch almost every inch of the laminate.

Don't buy anything from this store. They actually own 3 stores. Hardwood Giant, Guildcraft and Hardwood Design Centre. Check the better business bureau. They have F ratings for not responding to customer complaints. I had put a deposit on laminate flooring at Hardware Design Centre not knowing much about the company. When I read the reviews here I went back immediately to ask for a refund of my deposit. They refused to refund my deposit and told me to take them to court. If they were a reputable company they would have refunded my deposit.