I talked to a nice woman at the company and got a quote for a service call and the cost of rekeying a lock. Amazingly,within two hours, the technician was at my door. Unfortunately, when the technician removed the pieces, he said that it was not a type of lock that could be rekeyed. He offered me two products instead to replace the lock: one that would cost $270 and one that would cost $150. I went with the cheaper of the two expensive choices and it took the technician about two minutes to attach it to the door. However, because he could see that I, as a retiree, was concerned about the cost, as he wrote up the bill, he reduced the fee. I called the company back to inquire about the pricing. The woman told me that the technician decides what is necessary and what to charge based on the situation. I was pleasantly surprised later to receive a call from the owner, Ronnie, who wanted to answer any other questions that I might have and to ensure that I was satisfied with my experience with his company.
- Approximate cost of services:
- $157.00