The Door Company

DO NOT CALL THEM FOR SERVICE. DO NOT BUY THEIR PRODUCTS! This is the first complain post I have ever written about a company because we were so appalled at this company. We received a Door Company garage door with our new home. We were under warranty and our garage door sensors stopped working properly. We called the Door Company and let them know of the issue and that we were under warranty. The service lady was very quick on the phone and quite rude. They scheduled a service call and the service worker mentioned that the issue was the sensor and went ahead to fix it. When we finished he provide us with a paper to sign that said it was chargeable. He would not leave until I signed the paper. I did so so he would leave our property. We called the company right after he left to inform them that this was under our warranty and should not be charged. The lady there said a service manager would get back to us. After repeated attempts by phone and email the service manager never got back to us. They continued to send outstanding invoices. We finally got a call from their accounts department threatening that they were going to send us to collections. We had to pay a bill for services we did not agree to and that should have been covered under warranty! We have submitted a complaint to the Better Business Bureau. This company is awful! They are unresponsive, rude and disrespectful. They just want to take your money. Be warned all!