Designer could not provide professional advice to me and could not clearly explain the options detail to me . The typical example is some of the cabinets bottom would not be pained and the light balance cannot cover the area and people can view the cabinets bottom are not pained. The designer should advise me to pick the wider valance to block the cabinet bottom. I have lodged a complaint to it and I got a disappointing reply that nothing they can do.
- Approximate cost of services:
- $31,450.00
- Company Response
Hi dear customer, we are really sorry that you perceived it differently.Kitchen Pro provide our customers with life time warranty for hinges and 5 year warranty for the door. And we will be more than happy to arrange after service for you if there are any quality issues after the installation. However, details regarding to the kitchen design such as door style, light valance and molding etc could not be changed after your final approval on the final drawings if out of changes in personal preferences. Last but not least, we would like to thank you for your feedback and Kitchen Pro will keep thriving on satisfying our customer with fine quality cabinetry.