As the cliché goes, a chain is only as strong as its weakest link; so is any organization. A major painting job in a multi-level home was initially assigned to a vey well-spoken, personable young project manager, who appeared to have bitten off more than he can chew, and did not leave a great impression - hence 9/10 rating. 9 out of the 10 staff I encountered throughout the project were exemplary. The responsiveness of the owner & admin. manager and care/attention to detail exercised by the area team leader, kitchen resurfacing specialists, handymen, painting staff are much appreciated. The job was completed close to a year ago. In the meantime, there were some moisture/water damage suffered because of inclement weather and eaves drainage blocked by leaves. I was initially apprehensive about contacting HPT again to assist as I was unsure whether this would be covered by their guarantee, but when I reached out to Brian, he was extremely prompt to respond, eager to assist and charged a reasonable fee to cover the costs for the repairs, and this is why I'm raising my rating to 10/10.
- Approximate cost of services:
- $20,000.00
- Company Response
Thanks again for calling us and letting us take care of you then 2nd time! Please keep in touch and call us anytime and will be sure to take care of you again.
Brian