Horrible service, they call you at all times to tell you there is a low battery signal like 10x a day and their technician only works monday to friday 9-5 which is when people are working, thus unable to get serviced. Devices started giving me problems on the second month of installation and you want a technician to take a look at it, they charge you fees for the visit . No guarantee whatsoever in case the devices fail. They don't ask for the password when the alarm goes off which a HUGE concern.
When cancelling the service they robbed 60 days of service. If your cycle is the second of the month for example, and you ask to cancel the service on the 3rd they will charge you a whole full month.
I have dealt with alarm companies in different countries and this is the worst experience I have ever had. They offer contracts for 3 years and they were 3 painful years. So happy my contract is near the end.
- Approximate cost of services:
- $50.00
- Company Response
Firstly United Alarm wants to make us that we take all customer feedback very seriously. United Alarm offers a standard 1-year warranty on our equipment and labour. The only time there would be a charge would be if the equipment was installed by another alarm company or if our technician determines the nature of the problem was caused by anything other the manufacturer defects. Unfortunately, without any information for the account, I am to determine why you quoted a cost with-in the first 2 months of service.
It is very odd to hear that our monitoring station would be contacting customer 10 times a day for a low battery and this is something our team will try to look into.
United Alarm strives ourself on our customer service and we are so sorry for the negative experience you received.United Alarm