Bruce Tree Expert Company Ltd.

Do NOT hire this company! I hired them to remove a large diseased maple tree located in my back yard next to a custom built composite deck. Unfortunately, during the tree removal process, the one and only crewman dropped a large piece of the tree trunk onto the composite deck rail board, causing it to break in half upon impact, with further considerable damage to the surrounding areas of the railing. The crewman offered to go to Home Depot and replace the board with a "wood" board. I am not sure how he could not see the deck was not built from wood! I called the office the next day and was told to get several quotes. Unfortunately, after consulting the original contractor who built the deck, it was determined that the original material that the railing was constructed from was no longer available, and that the only resolution moving forward was to replace the entire deck railing. Upon hiring “Bruce Tree Expert Company Ltd.”, I thought I did my due diligence in making sure they had insurance, but when I requested his Insurer's name 'after the fact', they told me “their deductible was too high and they were not going to make a claim with their Insurance Company.”
After 5 months, Mr. Ian Bruce came to inspect the deck personally and assured me he would definitely call me back but it might be a few weeks. After waiting 4 months it became very apparent that he had no intention of calling me back or by doing the right thing in repairing the deck. I called the office from June 29th to July 5th leaving daily messages and on July 5th, during my 2nd call that day, I was told Mr. Bruce was definitely going to call me back later that day. To no surprise, I did not receive a call. As the Bruce Tree Company is liable for the damage they caused to the deck, they were responsible to repair the damage back to what it was before this happened no matter what it took. After 2 years of push back, Mr. Bruce stated that they were willing to replace the one board that had been broken. As seen in the attached pictures, there was much further damage than to the one rail board, posts were cracked and the entire area of the railing was compromised. After an extremely stressful situation dealing with a company who doesn't take responsibility for their actions, I ended up having to pay an additional $1500.00 to have the railing replaced due to the damage caused by the Bruce Tree Expert Company Ltd.