Our fridge went on us this past Sunday. I connected with Service4Appliances and made an appointment for Monday. Bottom line, it took multiple calls and two service technicians to spend time on the fridge to tell me that everything works but the system requires recharging. With the second one, i was very specific to make sure that whoever shows up must be prepared to recharge with R134A. He showed unequiped. The communication between techs and their customer service is pathetic. The first tech miss-represented the visit in his report as per what the customer service read back to me. One week later and I still had no functioning fridge. This was the second time I used this company and has a hard time the first time but the second tech (yes...it took two visits even then) was amazing. The company is pretty unprofessional. Total waist of time and I will never use them again.
Joe.
- Approximate cost of services:
- $90.00
- What could this company do to improve their services?
- Understand the customer needs and make sure techs don't like on reports. Copy of report needs to be signed off by and left with the customer.
- Any advice to offer fellow homeowners facing a similar project?
- Call Sears.