- Approximate cost of services:
- $210.00
- Company Response
Hi Rosa,
Thank you so much for the great review, we are always happy to help and to make our clients happy.
Hi Rosa,
Thank you so much for the great review, we are always happy to help and to make our clients happy.
Hello Elmer,
After reviewing your file, we understood from the technician diagnosed that there was an electrical issue with your stove. Our company has a special lab with special equipment which, unfortunately, cannot be carried to private homes. The technician offered you to take your stove to the lab in order to proceed with the repair. Unfortunately you didn’t want to proceed with the repair in our lab, and this was offered to you by the technician. In some cases when the technician spends time in order to solve the problem at the client’s house, we do charge labor and we feel sorry that you find that unacceptable.
We hope your next experience with appliance repairing will be as good as you want it to be.
Hello Sam,
We are very sorry for your bad experience. All of our technicians are certified technicians so your accusation on clueless technicians is incorrect. The technician came over to your house for the first time on January 6th. He diagnosed that the problem was with the heating element, and he placed an order for the part. He came back with the part on January 12th. He installed the part and showed you that the dryer was working. The next day you have called us again because it is not heating again. He came back again and replaced this part again with no charge, showed you that it was working, and explained to you that the only reason for this was a clog and you needed to clean the duct. He also explained to you that you should not use the dryer without calling a professional company that will clean the duct. The next day you called again, complaining that the dryer stopped heating again. The customer service manager asked you i you professionally cleaned the duct, you said you did. The customer service manager advised you that in order to proceed with the warranty that we give to all of our customers we will need the receipt for the duct cleaning. You said you will send it immediately. Unfortunately we still have not received it and, as explained, we cannot proceed with our warranty without that receipt. If you would like us to complete the warranty service, please email us the receipt for the duct cleaning and we will be happy to assist you further, with no cost for labor or parts.
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Hi Elza,
Thank you! we are happy we could help!
Hello Andrew,
Thank you very much!! We love our happy customers!
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.