Kay did an excellent job explaining the process and answering my questions up front. The quote was provided and no additional costs up front. I had asked them to setup an isolated area around the attic hatch because it was my 4 year old's bedroom and didn't want anything getting into the room. Kay did explain it wasn't required but they would still do it.
The day of the work the guys were on time and started to setup very quickly. They did not setup an isolated area but did cover most of the area with plastic. They also required to work in the bathroom as they needed the water for the solution.
They finished the job fairly quickly and left once completed. They did a quick cleanup and left. After they left I checked the bathroom and it appeared they did not cleanup the area very well. In the bathtub there was white paste in numerous areas and a film. I bath my children in the tub so I was concerned. I did call Kay and she apologized and would send the guys back to properly cleanup as that is their process and they have cleaning supplies specifically for this. When the worker returned he asked what the problem was so I explained. He had nothing with him at all. He asked for paper towels and cleaning supplies. He did a quick wipe down. After he left I ended up doing a thorough cleaning just to be sure. It sounds like there was a disconnect between what Kay had described the workers do and what they actually do in terms of cleanup.
I also did notice on the Concrobium website it actually says the Stain Remover they use is scientifically proven to detach mold growth from the surfaces allowing efficient removal by HEPA vacuuming. I spoke to I believe the owner or manager and he assured me it's not required. All I can suggest is do your own research.
http://www.concrobiumpro.com/Attic_Attack_casestudy.pdf
Overall I am happy with the the work done and the results. Yes there could have been a bit more thorough cleaning done, but overall the results and experience were good. I would still recommend them. As with any solution you have to do your research.
- Approximate cost of services:
- $2,100.00
- Company Response
Thank you very much for the review. Typically my teams are very diligent with there clean up because they know if something was missed they must return ASAP to correct it. I would have gladly visited your home and inspected myself and taken the appropriate action to ensure your satisfaction. Call Kay for a follow up inspection next winter at your convience to ensure your attic is working properly. Thanks again ...Ross