Relieved after meeting The Mold Guy!
We suspected that mold was growing in the basement and was eager to get someone reliable to give us some advice. When I first looked on Google, there were some negative reviews about The Mold Guy about rude staff - but let me assure you ALL the staff I dealt with at The Mold Guy were all very very polite. I called at 8:30am on Wednesday - The lady who answered the phone was super polite. I thought, "What are those reviews talking about?!" I asked the lady to check if someone would be in our area that day, and she quickly scheduled me for a 11:30am appointment. If you have mold at home, you would know how relieved I felt to have someone who can come ASAP.
Ross showed up on time and answered every single question we had. He was in no rush to leave and did a very thorough check in the house including collecting samples for lab test. He knew his stuff and was very honest - didn't try to use scare tactics. He educated us about what we needed to know.
By today (Thursday afternoon), we received our report with a PASS!
Thank you to Ross and your team! Highly recommend to anyone who needs someone honest and knows what they are doing.
- Approximate cost of services:
- $390.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Wow Alice! What an outstanding review. We are so very grateful that you took the time to write us a review. Your sincere and kind words are very much appreciated. Thank you Thank you & take care Kay