Great workers - terrible customer service 0 integrity
Movers were excellent, but had damaged part of the bed, no issue there, the issue is the customer service, which is terrible, with 0 integrity. Price magically jumped up after the job was done, even though we ourselves moved all the boxes and just left all the big items. On top of the damage which we could no longer use out bed frame, they offered $100 which is borderline insulting for a $3000 bed.
We cut the move time in half from what was originally quoted, yet had to pay 75% of the price still.
Stay away and move yourself unless you want to get rinsed on the final price.
- Approximate cost of services:
- $1,200.00
- Company Response
Hello Lucas,
we are sorry that our standards did not meet your expectations but we agreed on an estimate at an hourly rate. This price was not a concrete price meaning the amount could differ from what was estimated. As stated in your estimate, the total of your hours for your move was quoted at 8 hours. Your actual time was 5 hours plus the additional fuel fee , Materials and Insurance as is stated in you original contract. So the actual price was cheaper than the estimated price. We can attach the estimate if you’d like to clear up any confusion. As for the damage to the bed, going back to our conversation, you mentioned the bed was fairly new, but as per our crew chief Moses,the bed had scratches, dings allover, and other damages that could not have occurred from our movers as we had every part in blankets for protection.
Our office contacted you to resolve the issue with the damages to the bed, you refused our services and asked us not to contact you anymore. We offered compensation, but you refused all our offers. Once again we apologize for any inconvenience, If any further questions please free to contact us and can resolve the issue.
Thank you.
Toronto Pro Moving Team