Laura, who owns the company, needs to be told how to do her job.
She was asked 3 times to clean under the fridge and then after the third time she said it was too heavy. I then showed her it was on wheels and wasn't heavy at all.
Her dusting doesn't include most pictures, coffee tables, over doors and window frames and cob webs. She insists on being paid up front and seems to have a problem with giving out invoices.
After she finished one week, she said she had cleaned under the stove. About a week later I dropped something in front of the stove and happened to look down the side. Disgusting. I then slid the stove out and found that, if she did do under the stove, she did a horrible job. I ended up cleaning what I paid her to do.
When she was done in the upstairs bathroom, she dumped something in the bathtub and didn't rinse it down. When I arrived home, the upstairs smelled like somewhat sanitized raw sewage. It was hard to breathe.
When I told her I wouldn't need her servies anymore, she didn't even ask why. SHe doesn't seem to care as long as she is paid up front.
- Approximate cost of services:
- $125.00
- What could this company do to improve their services?
- Provide invoicing without a hassle. You look like an under the table company that cares more about money than growing a client base. Don't make customers pay before they see the finished job. Don't tell cusomters you've done something if you haven't or if you've done apoor job at it.