Greenland Van Lines

I must say that I was very impressed with the service that greenland provided my family. We had never moved very far always with in Durham, ON and I was not sure what to expect. my new employer who was helping us with our relocation suggested greenland Vanlines. they are very friendly and have some of the best customer service I have come across in a long time! kudos for that, it is very hard to find people who actually care and take time to explain every detail to my many, many questions!! so BRAVO! we were offered a free in home estimate, they sent out a very nice man named Sam (I believe) what a pleasure he was also. my move went very smooth the movers were very polite and helpful. all of my belongings were held in their storage for 2 weeks free of charge. the one thing that really suprised me is when I received my final balance there were no hidden charges and the estimate was pretty much on point. Needless to say i will be using them again if we move back home. I will also be sending my friends their way! A big thanks to my consultant Sarah, who was very kind and patient with me, what a big help!

Sincerely, Ameenah B

I have heard so many horror stories about moving companies for long distance move. I was reading the reviews and doing research and came across Greenland. I requested a quote for my move I had to be in Ontario for the 24 of march to start a job on the main land. The customer service is amazing and so willing to help with any questions I had. They called to check up on my packing progress and made me feel so at ease.on March 15 the movers came even wore booties over their shoes! They were so polite and waisted no time moving my belongings with care. That made me feel even better! Anything that lessens my stress is great!! It arrived to my new apaetment and on the 24 as requested!! I was given my bill and to my amazment it was less then quoted! They gave me a copy of the scale slip and I paid. Over the phone! I had a stress free move and I would use these guys every time and recommend them yo anyone! So if u are looking for a top notch. Moving co. You should give them a shot!
Thanks greenland, Tany

Like the previous reviewer, I searched for movers for my 2 bedroom apartment move from Toronto to Ottawa online, and contacted a variety of operators. I decided to go with Greenland because of their stellar reviews below.
From the start customer service was excellent - Samantha was always available every time I called, and always helpful in answering all my concerns. I received an estimate online, and then in person, which was not far from my actual payment in the end. I paid a deposit a few weeks in advance in cash, but few details were explained to me at the time. When the movers arrived, on time, they explained almost immediately several additional previously undisclosed costs (extra charge for stairs, extra charge for wrapping, additional fee for first 500 pounds, etc.). This concerned me, so I spoke with Samantha who confirmed some but assured me that others would not apply. She also confirmed that delivery would take place in 2 days in Ottawa. 2 days later I got a call letting me know delivery would be in 7 days. Shocked, I asked to speak with Samantha, and she apologized, letting me know that there had been a miscommunication, but that there was nothing that could be done. She was willing to accommodate reductions in payment for the misunderstanding. Whether naive or not, I believed her, so settled in to wait for my things.
My things arrived in mostly good condition (only a few low value items were damaged, so no claim filed) as promised 7 days later. A few larger items arrived the following week. The movers on both ends were friendly, efficient, and careful with all my things. Despite the 'miscommunication' which left me stranded for an additional 5 days, I was not terribly inconvenienced. The same would not be true if I'd had commitments or dependents, and I doubt I would be so flexible. Nonetheless, the litmus test is whether or not I would recommend Greenland to others, and the answer is yes. I will likely even use them again myself for my next move. And a big "Thank You" to Samantha for all her help.

It was my first moving so after a lot of search, calls, reviews here and other online resources, I landed on Greenland Van lines for better ranking and all the comforting reviews here so I am reporting back my experience to help others.

Customer on-boarding was nice, specially the way 'Samantha'sales representative elaborated, communicated and offered the discounts. No issues at all during initial phase. One guy came in to help with the estimation of the weight. The team of 2 people arrived on time to pick up stuff for 1-bedroom apartment home in Montreal. The guys gave me a jolt by saying if they wrap furniture in their blankets, they are not responsible for the damage and if I want the full protection I should opt for plastic sheets instead which was new for me. I asked them to go ahead with the plastic sheets but called back the office which didn't specify anything like this in contract. They were comforting and handled the issue as not charging for it though TV packing was another case where if they don't pack they wont be responsible and for them to pack it will be 50$ extra which I agreed. However, the guys were quick and equipped so took the stuff in 2.5 hours.

Next day on delivery in Mississauga, I had a different team of 2 people. They arrived a little late but I was not in hurry either so overall good. They handled the stuff with care except damaged a headboard which I have claimed and yet to receive claim after 2 weeks. Other than that everything reached fine. They took care in bringing items int he new place like using blankets on the carpeted floor and putting them in the room we asked for. The payment was done on phone via credit card so kind of convenient as some others asked for bank draft or cash which was not good for me.

In short, I would say good experience with them but would be better to clarify the things I mentioned above like wrapping of furniture & claim handling in case of damage. Otherwise, we were happy that all other items reached in time and in one piece.

Overall I am very satisfied with Greenlands handling of my move from Toronto to Vancouver. My goods arrived in virtually perfect condition thanks to some extremely diligent packers in Toronto. Great work!

Just wanted to say thank you for doing such a wonderful job moving me from Quebec City to Thornhill. I have to say I was happy with your service from A-Z. From the moment I filled in online estimate to get a quote, you were the first company to respond via email and then call me too (Brian). After quick booking procedures, we were ready to move next Saturday. The moving crew in Quebec worked really fast and always laughing and cheerfully carrying on with their job effectively. I went to see how they were arranging my stuff in the truck and I have to say I was really happy with how they organized my stuff so carefully (tied cupboards to wall of truck) and they even had a lot of felt (I think) should the stuff needed any padding I reckon.
Your 5 week free storage offer became really handy when our house renovation wasn’t finished on time. Everything is done now and we had our delivery to our new house last week. We finished unpacking now and everything is in a great condition! Thanks so much for your service. I am a really happy customer and would not hesitate recommending you to anyone and perhaps even using you again! This was my fifth move but first time using moving company. I’ll never do a move without moving company again; you totally took the stress of moving away. I should know being a seasoned mover! ;)

Thanks again Greenland Vanlines!