Greenland Van Lines

Moving & Storage
Toronto ON M1H 3K3
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HomeStars
Moving & Storage
Greenland Van Lines
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19%

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Reviews by rating (past 12 months)

Reviews for Greenland Van Lines

Average customer rating:
4.4 10 (99 reviews)

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Jason Kim in Scarborough
Jason Kim in Scarborough
2 reviews Scarborough, ON
10/10

move from Vancouver

So great. They just left and I wouldn't hesitate to recommend them to friends & family.

Their estimate was honest, their guys were really nice, and every piece of furniture (and all of the walls, old & new locations) came out unscathed. You can tell they take pride in their work.

Lastly, know that you're supporting a foundation that provides assistance to those who want to turn their lives around for the better.

I can't say enough good things about them... great work!

Approximate cost of services:
$3,850.00
0 of 1 people found this review helpful.
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Company Response

Dear Jason,

Thank you for your internet review and your great phone feedback! We greatly appreciate the time you took to acknowledge our crew's hard work. Aside from the excellent service we provide, we attempt to work in a courteous manner and we are glad you recognized that. Thank you again for a great review. Best wishes. Melissa-Customer Services Manager

Ramona C in London
Ramona C in London
1 review London, ON
7/10

Moving from Montreal, Quebec to London, Ontario

I liked this moving company very much. What was impressive about Greenland Van Lines were the actual movers. They were friendly, kind and hard working. It seems that all of my stuff arrived in one piece with only two photo frames that are minimally damaged.
They did full packing themselves and the price was by far the most competitive I received, even though their estimate of weight was well below the actual total weight they gave me after the move.
The cons were that they were late in arriving and packing (I was told it would take approximately 4 hours to pack up my house...they came at 6 pm and left the next morning at 8 am! - and so that also delayed the delivery.
For the price, the care they took with my stuff, their friendly attitude toward my family I would highly recommend them.
Timeliness and better followup from headoffice (calling me instead of me chasing them) need some work. Samantha is great.
Overall, I was pleased.

Approximate cost of services:
$5,500.00
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Company Response

Dear Ramona,

We are glad to hear that you were satisfied with our services. We are always looking to improve our customer service center and slight services issues will certainly be noted so that any similar situations may be prevented in future. Thank you for your review and we hope to hear from you should you need to move again! Best wishes-Melissa Cruz

Steven in Vancouver
Steven in Vancouver
1 review Vancouver, BC
0/10

Move from Toronto to Vancouver

This company is TERRIBLE! I tried them out largely based on their ratings here, which I am now pretty sure were created by their marketing dept and not actual users. :-/ When the estimator arrived, he took about 2 minutes to decide the contents of my one bedroom apt would weigh in at about 1500 lbs. I told him that sounded low based on other estimates and he assured me there would be no way I was going to go over 2000 lbs. He said they could deliver my things 10 days from the departure date. Prices were not the lowest, but competitive and they assured me they'd been in business for 10+ years and pointed to their BBB rating as a reference. (BBB shows them in business for 6 mos... this should have been my first clue)
Well, my "weigh in" was 2700 lbs (which I only found out cause I called them and am suspicious of). Every single piece of furniture save 1 has sustained damage from this move and anything fragile that I did not pack myself (I got full packing service) is damaged in some way or outright broken. To make matters worse, I got a call on day 13 stating they had calculated my original price (which was already almost double the quoted price due to the weight difference), and were adding an additional $500 to the price tag for packing. When could I expect to receive my things? Friday, someone would call me to schedule delivery. I blow a gasket and they cut that $500 off my bill.
Friday comes and goes with no call, so I call them on Monday to see where my stuff is. They assure me it's in a warehouse here, but I need to call their dispatcher to get delivery.
Well, the warehouse is for a completely different company. Contrary to what their "marketing" dept says, they do NOT have their own van line. The people on this side who work for allied movers were slow to deliver. They would often promise callbacks and then fail to do so. I had to spend hours of my time just chasing them to commit to bring my stuff to me after living out of a single suitcase and on an air mattress for 2 weeks and sleeping on a friend's couch for another. I ultimately received my goods 21 days after they left Toronto. Many of them are damaged. I would NOT recommend this company to anyone.

Approximate cost of services:
$3,100.00
3 of 3 people found this review helpful.
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Company Response

Dear Steven, we would just like to extend our sincere apologies to you regarding your move. We are always looking to improve our customer service center and we would like to investigate the aforementioned issues if you please provide us your booking number. Thank you very much for your time and we would like to hear from you to discuss how we can now move forward in resolving this issue. Melissa Cruz- Customer Services Manager

Carol in Barrie
Carol in Barrie
1 review Barrie, ON
10/10

Move from calgary to Barrie,ON

                                              ? âm writing to express my appreciation of the very professional way my move was handled by all the people i dealt with at Greenland Vanlines it is confusing trying to find common ground between the estimation from different companies , George and Sammy was always clear in his explanation and extremly patient when i needed to change the date of my move. Samantha did a super job of getting the contents of my house in BArrie . Best organized move i have ever made and i highy recommernd Greenland Vanlines .

Approximate cost of services:
$3,695.20
0 of 1 people found this review helpful.
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Company Response

Thank you very much for your review Carol! We are glad that we were able to assist you with your moving needs.We hope to hear from you soon should you need move again! Thank you-Melissa

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Greenland Van Lines

Whether you are moving locally in Toronto, Ontario or a long distance to anywhere in Canada, you can be rest assured that GREENLAND VANLINES will provide a stress free move, guaranteeing superior quality service from the moment we pack your belongings to the point where we arrive at your new ...
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