Update 10/10/12.
Was contacted by Brock from Claims department shortly after the original review was posted. Request was made to remove the review so they could do everything in their power to locate the missing box and compensate me for it appropriately. I used this opportunity to request the scale tickets as previously mentioned was denied access to them. They were sent to me, something rather suspect going on here. On complete inventory of the boxes, I really believe that I paid for at least 400lbs more than the actual weight. My bad for being so anxious for my bed that I didn't demand these tickets before paying.
I was offered a small amount in compensation for the missing box conditional on removing this review. Since that amount wouldn't come close to replacing the items in the box I've decided to leave well enough alone. That and customer service is once again non-existent :) I've spent too much negative energy on this project already... on wards and upwards and positive thinking. My mistake for trusting this company with my belongings... Hope this helps someone else avoid the same mistake :)
I've just completed (mostly) a long distance move with Greenland Van Lines. I had very few positive experience but I will start with them.
booking agent (Samantha) was friendly, empathetic to the fact that I was going to be sleeping on the floor until my furniture was delivered as a previous mover had fallen through. Quick response (within an hour of most emails)
drivers and helpers were good, mostly punctual (2 hours late on pick up but understandable with long distance moving)
Quality of actual move was good, the boxes that did arrive were in excellent condition and not a single thing was broken (I packed the boxes myself)
I was reluctantly given a small discount based on the increased wait time
Now for the negatives of which there are many all in the customer service department
I was originally promised dates for pick up between Sept 7-11 with delivery 2-4 days later. I made email contact with Samantha on the 7th no response which seemed odd (see above) then the weekend emailed again on the 10th still no response so I called was told the dates had been changed to Sept 17-20. Called the next day to confirm was then given dates between 19-22 and was told I was being untruthful when I said the previous day I'd been told the 17-20. Pick up was on the 22nd (I called every single business day to confirm between Sept 10-22 as I had by this time lost all trust and was getting grumpier by the day sleeping on an air mattress). On each of the dates that I called I asked for a confirmation of the new dates via email in writing (10 requests) which I never received.
I found that as I became a more disgruntled client, my # was definitely being screened and the phone would be answered straight to hold music for 15-20 min at a time (longest hold time was 30 min when I finally hung up). Emails and voice mails were never responded to after original booking experience.
Delivery finally occurred yesterday. I'm quoted a final weight from the official scales for which you pay $50. Despite asking again multiple times this was never produced for my viewing. The amount I was given for weight was 1400lbs (a bit odd to have and even weight) I had 29 items mainly boxes (1400/29= 48.28). I perhaps had 5 boxes/items that were 60-70lbs but just as many of them were super lightweight most were in the 15-20 lb range. I believe I was jilted on the weights. Also, one box was not delivered, there was a bit of a mix-up as some of the boxes weren't numbered. However upon unpacking, after payment realize one box of precious belongings and sentimentals is missing. When I called was informed to fill out the online claim form. I receive an automated reply that it will be looked into in the next 2-4 weeks. No apology, no phone call to resolve this issue asap... no information as to the process that will be undertaken to resolve this issue... Oh and $350 deductible and payment at $0.58/lb
Thanks for nothing Greenland.
Whatever you do, do not book with this company unless you have a lot of time on your hands you're really flexible about the dates and don't really care when it gets picked up and delivered and don't mind if your belongings go missing...
