On March 25,2014 Valley Countertop installed the granite countertop with 2 cracked on 2 pieces. I asked the installer why the shop or whoever don't inspected first b4 deliver to my house. The installer didn't aware it was cracked because it already load onto their @ the morning. I been waited for more than 4 weeks I got the "cracked" pieces. The installer said it might take up to 2 weeks to get a new pieces be made. I'm thinking for real??? So, I called my sale person, no answer & i left a message. Waited no call from him. So , I called the office it's all
answering machine & left a message . Same time my husband email the sale person. Anyway, he said will back with information & the office will contact your wife later on. Later, the staff from the office called: " she said the new is in a process of making a new pieces" & " I asked do you know the roughly estimated when is ready to be install?" "She doesn't know when is ready & who will responsible to install the plumbing 2nd time" . She said I only got a message said what I have to said & we will call you when is ready to reinstall again. Next day they called the new pieces ready & will coming to install next Tuesday & the crew will responsible to remove the plumbing &
reinstall back.
On Tuesday, April 1, 2014. The install Crew arrived but didn't get any message plumbing. Anyway, we already hired someone to do all the new plumbing & remove the plumbing because I have a feeling they will not sent a plumber out. The installer call the office & no message for the plumbing. I told him that a girl name who promised the company will look after the 2nd time plumbing .They still didn't get back to the installer but the office ask him to confirm my credit card & more worry about the credit number to be charge. The major plumbing part are already finish. I told them if the crew have no confidence @ this plumbing job. I want a plumber who are familiar. The senior installer offer to put reinstall the part. While the installer put the part together. Guess to call??!!! The sale person called : "we cannot install the plumbing stuff for you??!!!" I was thinking what kind of the service??After they left I hired a plumber to check it again.
I have a really bad experience with the Valley Countertop. The staffs do not communicate to each or whatever they are doing. Whoever want to get countertop done please stay away valley countertop. We got referral to go with valley countertop. Valley countertops did give us alot hassle. I also heard from fews people after I got my done that they done a very bad. I will go somewhere for my other 3 bathroom countertop.
- Approximate cost of services:
- $2,800.00