What every contractor company should strive for
TL; DR; - Amazing quality and care from start to finish. Happy to buy them dinner and invite to my home for poker games.
We recently moved in, and needed to replace furnace, hot water tank and install either AC / heat pump. Got quotes from 2 90%+ reviewed companies, but both quotes are higher in cost, and up-sell us on a heat pump. Canada Furnace stood out right at the beginning from the rest:
* Gave me rebate on providing my own thermostat (Nest 3rd gen).
* No nags or hassles about installing Nest
* Price guarantee
* Shows realistic price difference between AC and heat pump, and offers compelling contrarian view why heat pump isn't worth it in BC today
* Agrees to my extra requests without hesitation or making me nag (had an issue with outside gas regulator not functional)
Booking process was smooth, and when the installers arrive, they recognize challenges right away, explain options, and even though holes need to be cut into drywall, they are expertly and professional covered up. Pipes and furnace room set up in a very organized manner (wires tied neatly, no loose ends). Regulator fixed and verified. Everything work smooth as silk after install. Clean up after themselves beyond my expectation.
They worked late so I was happy to buy dinner for them (a first for me). Kyle, Tyson, Brent and Manny are all A+ contractor pros. Alec is wonderful as the sales person. If any of you or anyone at Canada Furnace wants to play some poker at my home, let me know. Would love to invite you!
- Approximate cost of services:
- $15,000.00
- Company Response
Thank you so much Eric for your detailed and thorough review. It was a pleasure to read and I really appreciate you taking the time to share your story. I am so glad to read that the install was a success and we met your needs and our high bar for customer service. We very much look forward to serving you in the future and to taking you up on that poker game :) Kind regards, Ryan - Operations Manager