Our freezer was not cold enough and wanted to know if we could fix it or whether we had to get a new fridge. Hassam came out and just pulled the fridge from the wall, put down the temp and told to keep it emptier. That didn't work called another company and they came and made me take everything out of the freezer and diagnosed the problem, I need a new fridge. Calling Newtech was a waste of money.
After your comment:
I totally disagree with your response.
The food was frozen because I had the temperature up to the highest it could go. The tech did not do any investigating other than pulling out the fridge and telling me to not keep it so full. He never investigated further. The same problem existed and when I called again, I could tell that he wasn't going to diagnose the problem, he said it need a new temperature gauge. I called another company, they made me empty my freezer and they showed me the problem, why didn't your technician do that in the first place.
It just makes me mad your response blaming the customer (me). I called you the first time to give me a diagnosis of the fridge and I didn't get that. It was a waste of time and money. I wouldn't recommend you just from your response.
- Approximate cost of services:
- $78.75
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello , my Tech was at your place 4 months ago and at that time your stuff in the freezer was frozen .
after 3 months you called back and complained about the freezer it is not freezing which is different problem and we did offer you free diagnostic appointment and we were ready to come and your timing was tight and did not make an appointment with my tech,
then you decide to call a different company to come and check your fridge ,
I suspect there was a shortage of refrigerant in your fridge that is why they told you to buy a new fridge because you have an old fridge.
the fridge conditions and problems can change in 3 to 4 months since we were at your place and you called back.
it is like your car can have engine problem with not starting and after 4 months have another problem with leaking oil. this is an example.
our service was prompt and up to date.
our techs are certified and licenced . they are experienced and we have the best review company .
newtech appliance