Purchased a toilet from sales person who was only too happy to sell it to us and we brought it home. Went to install it and it turns out the installation is a bit different from conventional. No one mentioned this in the store and no instructions in the box either. Called the store regarding 1) no instructions in box (which appeared to have been opened previously) and 2) unconventional installation was not appropriate for the replacement we were attempting. Response from Bath City was defensive and put the blame on us (we were apparently the only people ever to be unable to install a Toto toilet without the instructions.) Of course no returns on toilets if the box is open. If they had been just a little committed to helping us find a solution - like run some instructions down to us - we would have felt better about it. They lost a customer and we have 2 1/2 bathrooms to completely redo!
- Approximate cost of services:
- $500.00
- Company Response
Yes we were only too happy to recommend an excellent product. Toto toilets are regarded as the best by far and there is nothing difficult about installing one. The instructions come with the toilet (inside the toilet tank) and they are also easily available online.
We accept returns on all items for full refund as long as there is a legitimate reason for the return. But you told us that you did not have the box anymore plus you were demanding that we had to come and pick it up and refund you.