Hot Shots Plumbing and Heating

On July 24, Hot Shots installed a new flapper in my toilet. The job took about 10 minutes and I was charged $140 (including tax). Now I have to hold the handle down to get the toilet to flush properly, but I do not want this company back.

I believe that I, as a very senior citizen, was taken advantage of.

Left our family without a working furnace during the Christmas holidays. Ensured us he would return with needed part or portable heaters. Ignored our calls, even changed voice message to “on holidays until Jan. 3”. We waited for an apology or explanation. Neither was received.

Overall description: unreliable, unprofessional, uncompassionate

We hired hot shots to install a rough in for our basement bathroom. Even though it was a messy job beacuse of all the concrete and dirt they did not leave a trace when they were done. They even vacumned the stairs when they were done. They even came back a few months later to cut off the pipes when we were ready to install the fixtures and broke up the concrete and repored it after we found that the shower base was 1/2 an inch off. I told them it was no big deal and we would just get a thinner cement board for the walls to make up for the 1/2 inch but they insited they redo it untill it's perfect. I found this to be very good customer service. The men were also very friendly and humorous as well. We are very satisfied with the work they did. I also liked the fact that you pay for the job and not by the hour! Even when they had to spend another day fixing the 1/2 inch that the pipe was off I was not charged anymore money. The price was very reasonable too.