Carbon Computing

Apple Canada asked me to come here to fix my iMac since all Apple stores are temporary closed and Carbon computing is authorized repairs shop. I paid 325 CAD as they claimed that my hard drive is failing. After 15 days I received my iMac, but they forget to ship my power cord/cable. So I waited for another 4 days. Then, surprise! Computer is worse than before, same problem happened way more frequent the pre-fix. I emailed the store multiple time including retail staffs Alex as well as their technicians Jonathan. After half a month after I paid them, and 3 days after I actively email them for solutions. still no one reply me as my computer sit there , not usable, broken than before. I am communicating with Apple Canada, as they said, Apple can only support me but they cannot tell what carbon computing what to do. I will update once Apple Canada start to have conversation with the store. BE CAREFUL IF YOU ARE FIXING APPLE PRODUCT WITH THEM. After paying money, you can only BEG THEM to do what they were supposed to do. Very sad and horrible service tbh.

After a software update our Apple TV tanked, displaying an error message and referring me to an Apple support page explaining how to restore it. I tried to do it myself, but being a senior citizen without a shred of computer savvy, I botched it and was totally at a loss. Fortunately we contacted Carbon Computing, who sent Gavin to our home. Professional, friendly and competent, Gavin solved the problem well within an hour, and provided help on other small matters as well. We've come to depend on Apple TV (we watch classical and jazz concerts from all over the world) and love having it working again. Thank you, Carbon, and thank you, Gavin!

Simple repair on cd drive, I get it back and my hard drive blew. Took no responsibility for it..owner and staff are rude. I highly recommend you get your computer fixed somewhere else.

The one on one was very personalized and a great value as most of my questions were answered and were of great help.
I find carbon computing to be a very customized place to find and buy anything Apple....they also call you if something that you orederd comes available, something you can't get at an Apple store. When you come in you reive A VERY WARM WELCOME AND THEY MAKE SURE YOUR VISIT as good as it gets. I would highly recommened the store if you like a community based feel and great service, personalized.