Poor qulaity and even worse customer service.
The window it self moved over half an inch within the frame when locked. It took 6 months for them to finally agree to send a tech out to inspect. the tech stated that it is a manufacturing fault and admitted that heat had been escaping from my home the entire time. Window installed Feb 2018. My daughters room was FREEZING. Before the tech came out the head office told me the windows breath. The other 2 windows installed work fine but are cheap plastic.
- Approximate cost of services:
- $6,000.00
- Company Response
Hi Todd,
I'm sorry to hear that it took 6 months before we agreed to come out and inspect the window. Would you be able to send me more details privately to marketing@vinylbilt.com so that I can investigate exactly what went on and how we can improve in the future?
Thank you!