Vinylbilt Windows and Doors

We had over 25 triple glazed windows installed in 2018 as manufactured by Vinylbuilt Windows. We had two units fail due to a manufactures defect. The repair of these two units was flawless. The replacement units were ordered with their in house service department and delivered right on time and installed by two experienced technicians without issue. They were polite and thorough in their work. Very pleased with Vinylbuilt Windows tech support.

I am a contractor and have installed hundred of Vinylbilt windows over the years. I have had the odd seal failure, but the local supplier has ordered new thermopanes and installed them for me. Other than that, I have had absolutely no problems with these windows. I installed new Vinylbilt windows in my own home 5 years ago with the solar-bond finish and they held up extremely well. The finish is as good as the day they were installed.

The window it self moved over half an inch within the frame when locked. It took 6 months for them to finally agree to send a tech out to inspect. the tech stated that it is a manufacturing fault and admitted that heat had been escaping from my home the entire time. Window installed Feb 2018. My daughters room was FREEZING. Before the tech came out the head office told me the windows breath. The other 2 windows installed work fine but are cheap plastic.

Ordered windows from authorized dealer in Sault Ste. Marie. 12 weeks later the windows are still not manufactured. Dealer won’t return the deposit even though windows aren’t even in production yet. It doesn’t matter how long you wait, as long as they hook the sale.

Customer service is extremely poor. Had to sent photos of completely colour changed windows, in entire house. Advertise great colour product. Completely untrue. Do not stand behind their inferior product. I chose one colour and now the windows all have turned to a completely different colour on the exterior. This has occurred in a period of 3 years after installation. They do not respond to any communication.

Ridiculously poor service. Window cracked after installation. Waited weeks for new window to come. Booked day off work only to be called and told the technician dropped the window. Made arrangements again. Booked ANOTHER day off work. Same call: technician broke the window--YET AGAIN! Window cracked in December. It is now almost April. Still waiting. Hmmm...time to review your hiring policy for technicians.

Windows look great from the outside, but don't let that fool you because they can easily fall off its axis and leave a gap when you close them. I had two like that and tried getting them to come for weeks to fix, and finally gave up after a dozen calls. They claim to offer a lifetime warranty when you're buying them, but good luck getting them to honor that after you paid. Buyer beware.

Great product and good value. I noticed a huge savings in my energy bill in the first year of having my windows installed. They look great and function well. 2 thumbs up!

I've had windows from Vinylbilt installed in my house in 2012 and they still look brand new. The dealer I used was Advance Windows which had highly recommended them. My house is much more comfortable and energy efficient. I loved the fact that the windows came with a lifetime warranty that even includes the hardware. This was crucial as my old windows had many problems with broken seals and issues with crank operators. My new windows are really smooth to crank open and came with a screen that is also easy to remove if needed. Vinylbilt seems to be much higher quality than the average window. I will surely use them and the Advance Team again in the near future.