Bathtime Innovations Inc.

These people have shut down their "Showroom" and left no forwarding address. Consumer Protection BC have so far found them in contravention of two separate cases of the consumer protection act, and there are more complaints being filed against them. They pick up targets at home shows, then get your credit card info when they do a quote. Then they apply charges to your account then disappear. Check out BBB for more on this company.

They took my credit card information supposedly to save my place in line, they processed a charge of over $9,000.00 to my credit card the next day including a charge for one job that had not been defined nor confirmed.
That was over six months ago, and still with nothing to show for it. When asked for a refund, the office manager says it was a nonrefundable deposit!
Still fighting to get my money back, be very careful dealing with these people.
Also it is always wise to obtain a Clearance letter from WCB for any contractor coming into your home, it is easy to do online and protects the consumer in case of "on the job" worker injury and potential liability. The contractor should be able to provide you with their WCB account number and a clearance letter will provide you with the current status of
their account. Bath Time's account is currently delinquent.

While the sales rep and everyone was friendly and gave a good impression, once the contract was signed things started to change. We were remodeling our en suite while still staying in the master bedroom.
The crew that did the bathroom showed up at random times or left early, braced dirty tiles up against our white duvet cover, left all their gear in our bedroom at end of day. Got food delivered to them at our home and then left said food containers-still with food on our bedroom floor when they left. Went in and out of the house slamming the door every time. The bathroom remodel-tiles are not straight or even, grout kept crumbling and had to be fixed countless times with huge delays so warrenty is now over. Tiles have settled more and are now even worse. I would not recommend them to anyone.

I chose Bathtime for my bathroom and kitchen renovation because it is a local, family-owned business. Deb and Cheryl in the office are warm, friendly and helpful, and Brett, Braden and Mike are courteous professionals who got the job done in record time without sacrificing quality of workmanship.

Decided to replace a bathtub that gets very little use, with a walk-in shower. Did some research and decided on Bathtime to do the work as an alternative to DIY. Very happy with the results. Installers were courteous and left with the bathroom clean. No debris for me to clean up. I did remove the tub myself, partly as an exploration as to how big of a DIY it would/could be, just in case we couldn't come to terms with reference to timing. Bath time was very accommodating and I'm glad it worked out that way. Completely satisfied. Looks great. (Cost left at zero intentionally as I consider that private.)

Was originally confident in BathTime's expertise to remove my old tub and surround and install a new one and new fixtures-however after having our electrical wire cut thru leaving us without power for a day and then having to argue with the company that just b/c the wires werent up to code doesnt mean care should not have been taken to see what was behind the wall before cutting into it (as we were not aware
Of the wire placement either having bought the old house like that and not knowing whats inside the wall)and then having our wall damaged from the employee obviously attemting to carry too large of old pieces of tub out without help and then quite a bit of damage to the inside of the bathroom walls which were just spackled over instead of fully repaired and repainted (apprently thats the homeowners job) we are most definitley NOT satisfied and will
Not be recommending them to anyone we know looking to redo their bathroom-nice enough staff but not very careful/knowledgable and it seems they lack professionalism and good customer service skills as a company whole-unfortuantely we regret this decision to go with BathTime and caution anyone else in the future--products are good but the process is horrible!

Our old tub was leaking and the shower walls needed replacing. We got a new tub and a one piece seamless shower wall installed plu new hardware. Was all done in one day. No mess left behind. Had no issues since installation about 2 years ago.

did a outstanding job installing a stand up shower all it took was one day to remove and install vary happy with shower also there was no hidding cost i would recommend bathtime