- Approximate cost of services:
- $17,000.00
- Company Response
Thank you Antony! We are thrilled that you love your finished garage. Have a great weekend!
Thank you Antony! We are thrilled that you love your finished garage. Have a great weekend!
Mary,
Thank you so much for your review. We are thrilled that you are happy with your garage and that your experience was so positive. We work hard to ensure that all our team members value customer service and will pass along your praise to the team(s) that worked on your project. Keep enjoying the garage and don't hesitate to contact us if there is anything else we can do for you.
Have a fantastic weekend!
Aaron
Mr. Davis. Thank you for your feedback. We take our customer service and satisfaction very seriously. Clearly there are issues that you have outlined that I would like to personally address. I have pulled the file from July 2016 and spoken to our team to ensure I completely understand the details of the project. Please give me a call at our office ext. 276 so that we can discuss in greater detail.
Respectfully,
Aaron Cash, Managing Partner
Thank you for your feedback. The situation with your floor is unfortunate but we absolutely stand behind our warranty and our product. As with any warranty, there are specific limitations/exclusions and moisture/effervescence is one of them. Despite this exclusion we were prepared to remedy the situation by re-coating the floor using a waterproof membrane prior to application of the polyaspartic coating. The only cost to the client would be the membrane. All other labour and materials would be at the company's expense. I would be more than happy to discuss your situation and find an agreeable solution. Our company complete hundreds of projects ever year and when issues arrive, we are prepared to deal with every individual in a professional manner. . You can reach me directly to discuss further.
Regards,
Aaron Cash
905-856-7175 ext. 276