It's unfortunate that my experience was not as great as others. I found Premiere on Home Stars and was excited about the great reviews. There were lots of positive things in working with them, unfortunately a few things didn't seem to pan out well which warranted a lower score. I'll share both the good and the, well, not so good.
The team is very personable - Williams, Rocco and Nicole. Great to work with. They finished my project on time as they committed to do - another real plus. I ordered two custom closets, two vanities and two cabinets for bathrooms.
One of my bathrooms turned out great, however, the issue was with my master bathroom vanity. First it wasn't designed to the specification I signed off on. No big deal, I know they would fix it - which they did and quickly - but the issue was the stain wasn't what I signed off on and didn't match my other bathroom and the walnut veneer now wasn't nice (the first one was though). They probably only sourced enough veneer to do my vanity and when they had to rebuild they didn't have time to resource it and turn it around quickly so they used what they had. I wasn't happy with the stain or veneer so I contacted them.
Williams did agree to correct it. This is good. Mistakes happen, but it's how you deal with them that counts. They asked me to come and select the veneer. However, the choices they gave me weren't much better than what I had so while the stain now was correct, the veener wasn't. I wasn't going to have them change it again and I didn't bother to ask. When they installed the new veneer, they also brought new veneer doors for the other cabinet in my master bathroom. I didn't ask for new doors, I loved the veneer I had, I simply asked it to be restained. So they had to go back and take the old doors to restain them and bring them back.
When they did bring them back, the edges looked damaged and it didn't appear that the doors were restained - if they were the edges wouldn't have looked like that. I was told that the doors were restained but that doesn't seem possible - so I sent it back. While they were always willing to fix the issue, for a consumer it's exhausting. I just want the job done right because it's disruptive to have to keep coming back. They brought the doors back, but there are still issues with the edges, they are rough and to me just look like they were sanded quickly. It still does not appear that the doors were restained because I can see that the colour doesn't match the vanity. Also, one of the drawers wasn't opening properly on my vanity. The installer corrected it and I tested it before he left and it was all good. What I didn't check, was that the other drawers that used to open fine still do. That evening I went to open a drawer and it didn't open (it used to). So in fixing one drawer, unfortuntaely, the other one doesn't work and the spacing between the drawers look uneven (I have a handless design). Also, one of the installers broke the horizontal stablizer in the other cabinet drawer. They advised that I don't need it, however when I called Blum they said for a drawer of that size I do need it.
I called them and they said they will come back. So far I haven't had anyone contact me to reschedule the visit. I am confidnet they will come back but again, I'd rather it just be done right (as I'm sure they do to since this is a cost to them as well).
Lastly, and just some minor things, the interior of my closets weren't cleaned off from the pencil markings where the rods were hung, etc. I had to ask them to do it on site. And I also noticed they must have drilled one rod in the wrong spot and moved it as there is a hole below the rod, etc. So these last items are just little things, but to me 10 out of 10 means a perfect job.
It's unfortunate it wasn't as great as I had hoped, but they were nice people to work with.
UPDATE: I originally posted them with a score of 7 but have down graded it to a 5. While I thought they would return to fix my drawer that won't open and to replace the horizontal stablizer that their installer broke in my bathroom vanity, they did not. I emailed them to follow up with them and they didn't even respond. So at this point I'll just bring someone else in to correct the problems. So I'm out of pocket now as a result. Too bad. Anyway wanted to share that info with you.
- Approximate cost of services:
- $8,000.00