Fine Lines Painting Inc

Avoid at all costs. We hired Fine Lines Painting to paint a few small sections of our house in a full house renovation. In 7 months of renovation and over 100 thousand dollars of interior work, and with numerous contractors, I have never experienced this level of poor quality and unprofessionalism.

Don't let his BBB rating fool you, read his reviews here and on Yelp. They are a true telling of the customer experince with Fine Lines Painting.

Shawn the owner came by the house to provide a quote. When he sent the quote and called me I asked a few questions. I asked if you painted a section of wall and stop, then start after it has dried will it cause a problem. He responded that "That is correct if you only paint the top portion you will have problems with blending". I asked this because I could have painted the lower sections but wanted the finished result to be good and would pay for someone to do all of it properly at once. The quote also included sanding.

Fast forward one week to the start day. I arrived at the house to find the painter sleeping in their vehicle with legs out their window. I woke her up and let her in the house, showed her the job and let her get to work. Later that evening I stopped by the house to see the progress. The bottom two thirds of the wall had been primed and painted with colour, and the top third left bare. They did exactly what he stated would cause an issue with blending. The sections that had been painted had clealry not been sanded between coats. Shawn did admit that the sanding was not done by his workers as stated in the quote.

Shawn then called me. He stated that there were areas that needed mudding repair. I asked him if he could do the work. We agreed to an additional cost for the problems to be looked after. The next day Fine Lines Painting was to complete their work. When we inspected after they were "done" on the second day, many issues were discovered. There were numerous splatters and drips. There were those sections of wall that had not been sanded (he did admit to this after the second inspection by him). There were two sections that had a railing before that had been removed and did require work from our taper.

When I called him to discuss the issues he began to blame our drywaller. We hired "Plaster & Drywall Solutions", they did our entire house and did an excellent job. I encourage you to visit their profile on homestars(http://homestars.com/companies/2859918-plaster-drywall-solutions) to see their reviews and the historical quality of their work. Shawn of fine lines was now saying "the mudding was terrible".

He stated in a response to another negative review that he has over 20 years experience. If this is the case he should have easily identified that the "mudding/taping was terrible" when he came for the original quote. We agreed on the fact that his painter had not sanded between coats, and that there were numerous drips that had to be fixed. We agreed to an aditional cost for him to take care of the imperfections that needed mud - He agreed to this and continued to paint without fixing what he said he would.

The areas that we painted ourselves were immaculate and also drywalled/mudded by the same person. It was clear that besides the areas where the hand rail was, the issue was with a careless and bad paint job.

Shawn ended our communication with a personal attack on my family and the drywaller:

"It's truly amazing that you're getting an old couple to paint your house and I'm sure that the guy who does the taping he does it on the side. It's obvious you're trying to get this job done as cheaply as possible and that's what you get when you hire people who don't know what they're doing"

The areas painted by us are exceptional, especially when you compare it to the areas Fine Lines Painting did. The drywallers reviews on homestars speak for themselves.