Dealing with this company was a complete nightmare. We booked a couple of weeks in advance with a very nice girl who gave me quote for approx. $900 (for 1000lbs), and said that any weight over 1000lbs would be $0.40 per lb. When it came time to move, the men who moved our stuff out of our apartment were loud and yelling at each other the whole time. They told me that they were going to charge me per step in my building, since there was no elevator (which I told the company when booking and they said no problem). They also told me that they were going to charge me to wrap my mattress and couch, and that they were going to charge me $75 for a box for my TV... None of which was explained to me in advance, or else I would have made sure to wrap my furniture and box my TV myself for a fraction of the cost. The worst part was when the delivery showed up three days late. My move was booked for the Saturday of the Alberta family day long weekend, and no one at the company told me that they don't work that weekend (not sure why they'd book a move if they wouldn't be working)... So instead, my parents drove all the way out to Penticton to help me with the move, and the movers never showed up. They didn't even get in touch with me until 24hrs after the delivery was meant to show up, and that was to nastily tell us that they don't work family day long weekend, and that my stuff wouldn't be delivered until Tuesday (the delivery was scheduled for the previous Saturday). Any time that I spoke with the manager, all he'd do was scream and yell at me. No semblance of customer service at all. My belongings were delivered to me in torn boxes. They didn't even unload part of my couch during the delivery... Instead, they drove away with it still in the truck and had to return the next morning to deliver it. All of my drinking glasses were broken, and they gave me a box that wasn't even mine. The bill was over double what I had quoted - keeping in mind that my belongings supposedly weighed in excess of 1000lbs, so $0.40 per lb was added on - and included $300+ for "wrapping" and "boxing" my stuff. I'm still skeptical that my belongings weighed too much over 1000lbs.. I was moving from a one bedroom apartment to another one bedroom... Not like I was moving the contents of a house. In the end, the manager agreed to give me a 5% discount... The same 5% discount that I was promised at the time of booking for scheduling the move in advance.
I have also noticed that the manager likes to respond to online reviews alleging that the reviewer was at fault, and that his company did everything right (note again: no semblance of customer service). If a manager seeks out online reviews to lash out at customers, that's a big red flag. It was unfortunate that I did not seek out online reviews before booking with this terrible company. I advise you to save yourself the stress of dealing with this company and take your business elsewhere.
- Approximate cost of services:
- $1,700.00