I booked their service on Oct 3, because I was planning moving from Edmonton to Kelowna before Oct 7. I was told they can pick up on Oct 6 and drop off on Oct 11. When I try to confirm it, they said maybe Oct 13. I told them Oct 13 is still ok, but can't be later than that. Because I just bought a new house, and the closing date is Oct 7. In addition, my husband would be away for a month after Oct 16. No one help me assemble the furniture. What I worried happened. on Oct 12, I called and asked when my furniture can arrive. I was told it is supposed to be there on 17 because they can not control the truck. I can not accept it. Then I received a call from their manager and he told me their truck had a mechanical problem and it was already in Vancouver. when I asked him what I should do since my husband has no time left to assemble. It was so ridiculous that the manager asked me to get help from my neighbor or hire someone to do that. On Oct 14, there is a lady named Nicole called me to make a payment for delivery. The total comes to $3978.45. I was promised to take a look when they scale. They can not just tell me a number and let me pay. The Nicole was so rude and said no payment no delivery. From the reviews online I later knew she always deals with complaints, someone without strong heart can not do that kind of job. She told me their truck left Edmonton on Oct 11. Actually when I checked with the driver on Oct 16, the moving guys said they just left Edmonton Oct 15. They do the delivery once every two weeks. That is to say neither the manager nor the Nicole tell the truth. When I asked the driver to show me the scale ticket, I don't know where the weight 8800 lb comes from. The truck's weight is 9260 lb and 16280 lb with my furniture. The number should be 7020 lb. They delayed the delivery and overcharged me $400. I never expected them get it solved. The reason why I want to speak out is that I want to let everyone see the review and stay away from the cheap company. They don't care how their custmers feel, the only thing they care is money
- Approximate cost of services:
- $3,978.45
- Company Response
I recommended stop playing around, why you are telling lie? How many times we did favour for you? Even you gave one chair sent it back to your daughter(from Kelowna,BC to Edmonton?) We have to charge you $450.00 minimum charge, we didn't do that. In moving business, if you tell that moving company 2 days late to delivery for long distance move, it's really funny. If you have any concerns about your shipment weight you should ask rescale. After delivery done, you complain about your shipment weight, it doesn't make any sense. You know what you have, you know your shipment very well, that's why you never ask rescale.