Terrible experience. They were very accomodating at the outset and gave us a good rate and 6 weeks free storage. Showed up a little early even. We paid for extra storage as well. They like to charge for extra packing when they pick up but they obviously do a poor job of packing. They do not take care in how they handle good quality furniture. They said that the items they packed would be covered if damaged and just about all the damage is what they packed!! Lots of damage. Gouges in solid wood furniture, broken mirrors and frames, crushed furniture, missing items also. They were late with the delivery and showed up short handed and asked us to get people to help. We had to help unload. There is over $3500 in damages to repair woodwork and replace some items. They asked for pictures of damage and made us wait 4 weeks and then said we didn't buy extra insurance but they would give us $350 I would never use them again and neither will anyone I know that is moving.
- Approximate cost of services:
- $6,900.00